Subject: Ticket Assigned - Conversation with Hala
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Mar 2023 17:36:11 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hala Hala                    hi please i dont receive my order and  i check with delivery he tell me may be give the order to other flat           08:47 PM, 01st Mar                     Hala                    please solve the problem with delivery company           08:47 PM, 01st Mar                     Hala                             08:48 PM, 01st Mar                     Hala                    +971 50 180 7691           08:49 PM, 01st Mar                     Hala                    this is number for delivery agent           08:51 PM, 01st Mar                   Mohammed                   Good evening Hala, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           09:01 PM, 01st Mar                     Hala                    good evening           09:03 PM, 01st Mar                     Hala                    you can help me     
       09:03 PM, 01st Mar                     Hala                    to solve this problem i didnt receive my order           09:03 PM, 01st Mar                     Hala                             09:04 PM, 01st Mar                     Hala                             09:04 PM, 01st Mar                     Hala                             09:04 PM, 01st Mar                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:08 PM, 01st Mar                   Mohammed                   Thank you for allowing me the time to check. I appreciate your patience.           09:09 PM, 01st Mar                   Mohammed                   We have checked and we would like to inform you that our courier team contacted on +971567253966 and delivered the order on 3/1/23 1:26 PM.           09:09 PM, 01st Mar                   Mohammed                   We request you to please check with your security and family member
 s regarding your order.           09:09 PM, 01st Mar                     Hala                    i check with my family           09:10 PM, 01st Mar                     Hala                    i dont receive any  thing           09:10 PM, 01st Mar                     Hala                    and i send what  delivery say           09:10 PM, 01st Mar                     Hala                    check you with delivery company           09:10 PM, 01st Mar                     Hala                    the delivery must give me the order or call me at least           09:11 PM, 01st Mar                   Mohammed                   We sincerely apologize for any inconvenience caused,           09:18 PM, 01st Mar                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to check with the courier partner and get back to you ASAP           09:18 PM, 01st Mar                     Hala                    ok thank you           09:19 PM,
  01st Mar                     Hala                    no one contact with me and he dont send any picture to me           09:20 PM, 01st Mar                   Mohammed                   We will check and sort this out soon enough, We appreciate your patience.           09:28 PM, 01st Mar                   Mohammed                   Do you have any other inquiries that we can help with?           09:31 PM, 01st Mar                     Hala                    no thank you only solve this problem           09:32 PM, 01st Mar                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           09:35 PM, 01st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5775147