Subject: Note Added - [#5682498] Re:
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 27 Feb 2023 14:09:20 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5682498    Subject:  Re:   Requester: Romenakhalil    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAMF521792DAA1949DD90AD1A8FE595D9D0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Approving the return &amp; refund to customer.</span></div>
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<div>From:<span lang="EN-US"> Babyshop &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, 27 February 2023 5:39 AM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5682498] - Re:</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Cx came 14 days ago and wanted to exchange because the the mattress he/she order is not fitting the bed. Cx want the replacement with the size 140 * 70 to fit the bed
 she ordered Juniors My 1st Toddler bed (Upto 5 years). Kindly check and advise if we can arrange the replacement.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">We told the cx about the return/exchange time frame but cx is saying that she has already conveyed why she wants the replacement 4 times. The item is in its original
 packaging. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly assist in future course of action.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 22 Feb at 12:15 PM
<span class="separator">, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Cx came 14 days ago and wanted to exchange because the the mattress he/she order is not fitting the bed. Cx want the replacement with the size 140 * 70 to fit the bed she ordered
 Juniors My 1st Toddler bed (Upto 5 years). Kindly check and advise if we can arrange the replacement.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We told the cx about the return/exchange time frame but cx is saying that she has already conveyed why she wants the replacement 4 times. The item is in its original packaging. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly assist in future course of action.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">zai</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 16 Feb at 11:50 AM
<span class="separator">, Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;mso-fareast-language:EN-US">Hi
<a id="OWAAMC99ED787FF8D4474A57E5EAB67E12455" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop</span></a>,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;mso-fareast-language:EN-US">Did we mention to customer on exchange policy, its 14 days.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;mso-fareast-language:EN-US">Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;mso-fareast-language:EN-US">Ankur</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">From:</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, 16 February 2023 11:35 AM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5682498] - Re:</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Wrong Size<br>
Order Date: Jan 8, 2023<br>
Order ID: 9409499008<br>
Item ID: 158803896<br>
Assistance Required: Exchange The Item<br>
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Issue Description: The customer contacted us and wants to exchange this item Juniors Crib Mattress - White (132x68x14 cms) with another mattress with the size 140 * 70 to fit the bed she ordered Juniors My 1st Toddler bed (Upto 5 years). Kindly check and advise
 if we can arrange the replacement.</span></div>
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Regards,<br>
Ziena.</span></div>
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