Subject: New Reply Received - Wrong item delivered Order#9415130531
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 27 Feb 2023 07:17:59 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Wrong item delivered Order#9415130531  Ticket comment <div dir="ltr">Good morning,<div><br></div>
<div>I'm still waiting for your response regarding my order <span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>9415352849.</span>
</div>
<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>It has been almost a week and no solution has been given to me.</span></div>
<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><br></span></div>
<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Please contact me at your earliest.</span></div>
<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><br></span></div>
<div><font><span style="font-size:14px">Regards,</span></font></div>
<div><font><span style="font-size:14px">Ann Katriin Kehlmann Sindaco</span></font></div>
<div><font><span style="font-size:14px">0544785533</span></font></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 21 Feb 2023 at 10:50, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi ​Ann,<br><br>Thank you for getting in touch with us.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We sincerely apologize for inconvenience caused to you.<br><br>We can confirm that your refund has been successfully completed on 20/2/2023 regarding the order id 9415130531. Your refund for amount AED 287.25 was sent to the Original form of payment and the amount of AED 1.75 was returned to your my credits account.<br><br>An email was also sent to you when the refund was done. Refunds typically take upto 14 working days to show up in your account based on your bank/payment card provider.<br><br>We would like to inform you that You can use your my credit account in your online purchase in 5 easy steps:<br><br>Step 1 - Simply log onto your account with your registered email address<br>Step 2 - Start shopping<br>Step 3 - Add chosen items to basket<br>Step 4 - Proceed to checkout<br>Step 5 - Select the my credit as a payment option</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We have forwarded your query regarding the order id 9415352849 to the concerned team and will be in touch with you asap to assist you in resolving this concern.</div>
<div><br style="box-sizing:border-box"></div>
<div dir="ltr">We request you to please allow us some time so we can work on this and do the needful.</div>
<div dir="ltr">
<br>Thank you for your shopping and cooperation with us.<br><br>Do not hesitate to contact us if you have any inquiries.<br><br>Thank you,<br>Babyshop support team<br><br>
</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5726055