Subject: Ticket Assigned - Conversation with Mai
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 26 Feb 2023 18:00:00 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mai Mai                    Hello good evening           09:45 PM, 26th Feb                     Mai                    My returned items were picked up since 18-2-23           09:46 PM, 26th Feb                     Mai                    However, i didn’t get the refund till now           09:46 PM, 26th Feb                     Mai                    Can you please check?           09:46 PM, 26th Feb                     Mai                             09:47 PM, 26th Feb                     Mai                    This is the numer           09:47 PM, 26th Feb                   Mohammed                   Good evening Mai, Thank you for contacting Max. I'm Tawfik. I will be happy to help you.           09:49 PM, 26th Feb                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:49 PM, 26th Feb                     Mai                    Sure… thank you           09:50 PM, 26th Feb                   Mohammed                   Thank you for allowing me the time to check. I appreciate your patience.           09:50 PM, 26th Feb                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to process the refund ASAP           09:51 PM, 26th Feb                     Mai                    How much time it will take?           09:51 PM, 26th Feb                   Mohammed                   We will get back to you via your email address soon enough           09:53 PM, 26th Feb                   Mohammed                   We appreciate your patience.           09:53 PM, 26th Feb                     Mai                    Ok           09:54 PM, 26th Feb                   Mohammed                   Do you have any other inquiries that we can help with?           09:57 PM, 26th Feb                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           09:59 PM, 26th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5759226