Subject: Ticket Assigned - Conversation with Hem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 17:35:08 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hem Hem                    Hi the same I reordered but the defect is still same           09:25 PM, 25th Feb                     Hem                    Is it possible to get discount on this item we are ready to keep it with defect           09:26 PM, 25th Feb                   Mohammed                   Hi Hem, Good Evening. Thank you for contacting us. My name is Tawfik. I will be happy to assist you.           09:27 PM, 25th Feb                   Mohammed                   Can you please share your order number and image fro the item that you received ?           09:28 PM, 25th Feb                     Hem                             09:29 PM, 25th Feb                     Hem                             09:30 PM, 25th Feb                     Hem                    I am not interested in return , it is second time the same issue but           09:30 PM, 25th Feb                     Hem                    I like this item and want to keep it but being defective piece is it possible If any discount I can get ??           09:31 PM, 25th Feb                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:31 PM, 25th Feb                   Mohammed                   We apologize for the inconvenience caused. we will provide you voucher with a value 25aed so please confirm  if you agree  and you can keep the item           09:32 PM, 25th Feb                     Hem                    Ok great thanks a lot           09:33 PM, 25th Feb                     Hem                    We really like your services           09:33 PM, 25th Feb                     Hem                    Yes I am little disappointed due to defective item second time but this voucher will help me thanks ?           09:33 PM, 25th Feb                   Mohammed                   Thak you , we will do the needful and we will send the voucher to your email [email-masked]           09:34 PM, 25th Feb                   Mohammed                   Do you have any another inquiry can i help you with ?           09:34 PM, 25th Feb                     Hem                    I would be happy to keep this item           09:34 PM, 25th Feb                     Hem                    No it’s ok thanks           09:34 PM, 25th Feb                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           09:34 PM, 25th Feb                     Hem                    Thanks           09:34 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5754863