Subject: New Reply Received - Store information
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 23 Feb 2023 05:46:43 +0000 (UTC)

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Store information  Ticket comment <div dir="ltr"></div>
<div dir="ltr" style="direction: ltr">Unfortunately the item is used. </div>
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<div dir="ltr" style="direction: ltr">I would like to request either </div>
<div dir="ltr" style="direction: ltr">1) partial refund for the missing item as stated on the description on your official application and on the box.</div>
<div dir="ltr" style="direction: ltr">2) or to receive the missing item.</div>
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<div dir="ltr" style="direction: ltr">Thanks</div>
<div dir="ltr" style="direction: ltr">Attached screenshots again of the description </div>
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<img alt="image0.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjgzMzgxMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.sUUEWqOd_z4GOjG98EjO3vBO85-kjRzYEhkKeZWpDvk" data-id="2044012833812"><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 23 Feb 2023, at 3:41 AM, Landmark Group &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Hi Mariam,<br style="box-sizing: border-box"><br style="box-sizing: border-box">Thank you for reaching out to us.<br style="box-sizing: border-box"><br style="box-sizing: border-box">We apologize for the inconvenience, but unfortunately, we are unable to send you the missing piece. However, we can offer you a refund for the product to return the value paid, if the item is not used</div>
<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">​</div>
<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Feel free to get in touch with us for further assistance. Thanks again for your cooperation!<br style="box-sizing: border-box">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5733079