Subject: Ticket Assigned - Conversation with Mona ?
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 22 Feb 2023 18:09:35 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mona ? Mona ?                    Hi dear           08:57 PM, 22nd Feb                     Mona ?                    Can you help me please           08:59 PM, 22nd Feb                     Mona ?                    Today I was at forsan mall in new max shop and I coudnt return my online items wich I’m ordered yesterday and before yesterday  They said me go to other store           08:59 PM, 22nd Feb                   Mohammed                   Good evening Mona, Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           09:05 PM, 22nd Feb                     Mona ?                    Today I was at forsan mall in new max shop and I coudnt return my online items wich I’m ordered yesterday and before yesterday  They said me go to other store           09:05 PM, 22nd Feb                     Mona ?                    As per message here I can refund any nearest store           09:06 PM, 22nd Feb                     Mona ?                             09:06 PM, 22nd Feb                     Mona ?                             09:06 PM, 22nd Feb                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:14 PM, 22nd Feb                     Mona ?                    Ok           09:15 PM, 22nd Feb                   Mohammed                   We sincerely apologize for any inconvenience caused,           09:18 PM, 22nd Feb                   Mohammed                   Could you please share your exact order number so that I can assist you further?           09:19 PM, 22nd Feb                     Mona ?                    Look dear I’m order before yesterday not  fit           09:19 PM, 22nd Feb                     Mona ?                    That why I ordered agin yesterday           09:19 PM, 22nd Feb                     Mona ?                    And I paid by cash I wasn’t sure wich clothes will fit so I took more now I want return and back my cash ? I don’t want other option only cash ? return           09:20 PM, 22nd Feb                     Mona ?                             09:21 PM, 22nd Feb                     Mona ?                             09:21 PM, 22nd Feb                     Mona ?                             09:21 PM, 22nd Feb                     Mona ?                    I have too much orders same items I’m taking from this           09:21 PM, 22nd Feb                   Mohammed                   Could you please confirm to cancel the return request online so you can return to he store?           09:22 PM, 22nd Feb                     Mona ?                    I don’t understand           09:23 PM, 22nd Feb                     Mona ?                    ?           09:23 PM, 22nd Feb                     Mona ?                    Yes I want return it           09:23 PM, 22nd Feb                     Mona ?                    I don’t have any request return online I was today at store you understand and the store is new they said they can’t take online order refund they said go to other store I’m not drive is only one store wich I can go by bus is yas mall or massar mall   I don’t have money for taxi to pay 200 came and back           09:25 PM, 22nd Feb                     Mona ?                    If I can pay taxi I will not order online I will go self and bay for my baby but yas mall and forsan they don’t have clothes for small baby           09:25 PM, 22nd Feb                   Mohammed                   We sincerely apologize for any inconvenience caused,           09:28 PM, 22nd Feb                   Mohammed                   Could you please confirm to us the name of the store so that I can assist you further?           09:29 PM, 22nd Feb                     Mona ?                    I was at forsan center mall           09:29 PM, 22nd Feb                     Mona ?                    Today at 5 pm - 5.30 pm           09:29 PM, 22nd Feb                     Mona ?                    They said our system not taking refund online order           09:30 PM, 22nd Feb                     Mona ?                    Because We are new max shop           09:30 PM, 22nd Feb                   Mohammed                   We sincerely apologize for any inconvenience caused,           09:37 PM, 22nd Feb                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to check with the store and get back to you ASAP           09:37 PM, 22nd Feb                     Mona ?                    So please tell me Where I can give back this items           09:37 PM, 22nd Feb                     Mona ?                    Because dear I bought twice most of same product           09:37 PM, 22nd Feb                     Mona ?                    I have budget for clothes and becouse wasn’t good I order other I can’t keep this clothes because I need money for other expenses           09:38 PM, 22nd Feb                     Mona ?                    Dear can you tell me please? Where I can return this as soon as possible           09:43 PM, 22nd Feb                   Mohammed                   Could you please let us know the name of the items and the order number           09:47 PM, 22nd Feb                     Mona ?                    Ok sure           09:47 PM, 22nd Feb                     Mona ?                    I just make screenshoot           09:47 PM, 22nd Feb                     Mona ?                    All this what I red marks           09:49 PM, 22nd Feb                     Mona ?                             09:49 PM, 22nd Feb                     Mona ?                    This also return           09:49 PM, 22nd Feb                     Mona ?                    This return           09:49 PM, 22nd Feb                     Mona ?                    This also return           09:49 PM, 22nd Feb                     Mona ?                    And this on red marks           09:49 PM, 22nd Feb                     Mona ?                    So all total. For 255 dirham           09:50 PM, 22nd Feb                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:52 PM, 22nd Feb                     Mona ?                    Please dear yesterday as u see print shoot from your colleague is possible return           09:52 PM, 22nd Feb                     Mona ?                             09:52 PM, 22nd Feb                     Mona ?                             09:52 PM, 22nd Feb                   Mohammed                   Thank you for allowing me the time to check. I appreciate your patience.           09:55 PM, 22nd Feb                   Mohammed                   We apologies for the inconvenience caused. and we feel very sorry that on this instance we could not meet your expectations.           09:55 PM, 22nd Feb                   Mohammed                   We will check with the store and will update you via your email address soon enough           09:56 PM, 22nd Feb                     Mona ?                    Dear I want go tomrrow by bus to yas mall and back this is possible           09:56 PM, 22nd Feb                     Mona ?                    Back this or not           09:56 PM, 22nd Feb                     Mona ?                    I’m borrow money from friend because I was thinking that form before yesterday I return and take from today           09:57 PM, 22nd Feb                     Mona ?                    How many days is for return this items ?           09:57 PM, 22nd Feb                   Mohammed                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           09:59 PM, 22nd Feb                     Mona ?                    Please help me           09:59 PM, 22nd Feb                   Mohammed                   We request you to please allow us some time so we can work on this and do the needful.           09:59 PM, 22nd Feb                     Mona ?                    I don’t want apologize I want to know if I go by bus tomrrow I have 2 baby twins 5 month please undersnd I’m not drive           09:59 PM, 22nd Feb                     Mona ?                    I will go almost 50 minut by bus forsan mall is walk distance my home that why I went there           10:00 PM, 22nd Feb                     Mona ?                    Can you check with yas mall if I’m go there they will take this items from me ?           10:00 PM, 22nd Feb                   Mohammed                   Our team will check with the store and confirm the same to you           10:02 PM, 22nd Feb                     Mona ?                    Ok ? please when I can get answer dear ?           10:02 PM, 22nd Feb                   Mohammed                   Please allow us some time, We appreciate your patience.           10:02 PM, 22nd Feb                     Mona ?                    But the information that I return to yas mall also will be by email or what’s up           10:03 PM, 22nd Feb                   Mohammed                   We will get back to you via your email address           10:03 PM, 22nd Feb                     Mona ?                    Ok how many days is for return           10:04 PM, 22nd Feb                     Mona ?                    Because I don’t want after they tell me why I not back 1st day           10:04 PM, 22nd Feb                   Mohammed                   Please note that you can return the items within 14 days from the deliver date           10:06 PM, 22nd Feb                   Mohammed                   Do you have any other inquiries that we can help with?           10:07 PM, 22nd Feb                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           10:09 PM, 22nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5744464