Subject: Note Added - [#5714044] Conversation with Hasenaat Omer
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 21 Feb 2023 01:54:22 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5714044    Subject:  Conversation with Hasenaat Omer   Requester: omer    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Team,</div>
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<div style="line-height: normal">We would like to inform you that we are proceeding with ticket # 362906 closure. Below is the summary for your reference.</div>
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<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> Manual status update request.</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> We conveyed that we have checked and found that the shared shipment is already Delivered to the customer and the status is already published.</span></div>
<div><span rel="tempredactor" dir="ltr"><strong dir="ltr">Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor">Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor" style="background-color: rgb(247, 218, 100)">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span></div>
<div><span rel="tempredactor" style="background-color: rgb(247, 218, 100)">Please provide your valuable feedback.</span></div>
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<div><span rel="tempredactor">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal and visit <a href="https://support.getfareye.com/helpdesk/tickets/362906" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/362906</a></span>
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<tr><td style="font-size: 20px; font-family: arial; font-weight: bold; color: rgb(1, 42, 54)">Karan Kaushal</td></tr>
<tr><td style="font-size: 12px; font-family: arial; color: rgb(132, 157, 160); height: 20px">Technical Engineer</td></tr>
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                          <blockquote class="freshdesk_quote">
                            On
                            Sun, 19 Feb at  5:56 AM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Team,</div>
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<div dir="ltr">Greetings From FarEye!</div>
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<div dir="ltr">As per your request we have checked and found that the shared shipment is already Delivered to the customer and the status is already published, below we are sharing the request and response body. </div>
<div dir="ltr">Please check and do let us know is any assistance is required from our end or else allow us to proceed with ticket closure.</div>
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<div dir="ltr"><strong>Request Body:-</strong></div>
<div dir="ltr">{<br>  "customer_shipment_id": "941461397810880001",<br>  "customer_shipment_status": "<span style="background-color: rgb(250, 197, 28)">Delivered</span>",<br>  "customer_shipment_sub_status": "<span style="background-color: rgb(250, 197, 28)">Deliveredtocustomer</span>",<br>  "change_in_customer_shipment_status": "TRUE",<br>  "shipment_direction": "FORWARD",<br>  "event_timestamp": "2023-02-17 22:20:40",<br>  "entry_type": "Hybris",<br>  "order_id": "9414613978",<br>  "chargeable_weight": "2.883",<br>  "scac": "LMG",<br>  "seller_organization_code": "LMG_UAE",<br>  "ship_node": "1088000",<br>  "tracking_id": "FC021423001507",<br>  "reference_number": "FC021423001507"<br>}</div>
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<div dir="ltr"><strong>Response Body:-</strong></div>
<div dir="ltr">{"httpCode":200,"httpMessage":"OK","moreInformation":{"msgId":"414d5120514d53545241434b303120207236e26306ba7b2e"}}<br>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Sun, 19 Feb at  5:34 AM
                            <span class="separator">,  Max &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div dir="ltr">​Hi  Team,</div>
<div><br></div>
<div dir="ltr">Order id : 9414613978</div>
<div dir="ltr">Tracking id : FC021423001507</div>
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<div dir="ltr">Please update the status to delivered.</div>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Max </span>Support Team</div>
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