Subject: Ticket Assigned - Conversation with Habu
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 22:07:26 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Habu Habu                    Hello           01:58 AM, 21th Feb                   Mohammed                   Good evening, Habu,Thank you for contacting Max. I'm Tawfik. I will be happy to help you.           01:58 AM, 21th Feb                     Habu                    Hello           01:59 AM, 21th Feb                     Habu                    I returned one item           01:59 AM, 21th Feb                     Habu                             01:59 AM, 21th Feb                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:00 AM, 21th Feb                     Habu                    But when i checked my statement with the same account which i made the payment and the refund should have come           02:00 AM, 21th Feb                     Habu                    I see no refund has come           02:01 AM, 21th Feb                     Habu                    Can you check if it was transferred successfully from your end!?           02:01 AM, 21th Feb                     Habu                    In my bank statement it doesn't show any such refund           02:01 AM, 21th Feb                   Mohammed                   We apologize for the inconvenience caused. There is an issue with refunding the amount  30.38 AED so we will escalate your issue to the financial team to fix it and refund your money asap you will get a notification           02:02 AM, 21th Feb                     Habu                    So what should i do now           02:02 AM, 21th Feb                     Habu                    !?           02:02 AM, 21th Feb                     Habu                    Please tell me the next steps           02:02 AM, 21th Feb                   Mohammed                   The refund has been refunded many times to your card 443913******1900 it is getting declined so we will escalate your issue to fix it manually           02:03 AM, 21th Feb                   Mohammed                   Do you have any another inquiry can i help you with ?           02:03 AM, 21th Feb                     Habu                    Soo... when can i expect or what should i from my side do next           02:04 AM, 21th Feb                     Habu                    I just want to know that           02:04 AM, 21th Feb                   Mohammed                   We will do the needful asap           02:04 AM, 21th Feb                     Habu                    No followups required           02:04 AM, 21th Feb                     Habu                    !?           02:04 AM, 21th Feb                   Mohammed                   No need ,we will update you via email [email-masked] within 48 hours           02:05 AM, 21th Feb                     Habu                    ??           02:05 AM, 21th Feb                     Habu                    Thank you soo much           02:05 AM, 21th Feb                     Habu                    That was a good chat session           02:05 AM, 21th Feb                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           02:06 AM, 21th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5736969