Subject: Ticket Assigned - Conversation with Jane Samin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 17:57:16 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jane Samin Jane Samin                    Hello           09:35 PM, 20th Feb                     Jane Samin                    I have 2 refund           09:35 PM, 20th Feb                     Jane Samin                    Only 1 refund           09:35 PM, 20th Feb                     Jane Samin                    *refunded           09:35 PM, 20th Feb                   Mohammed                   Good evening Jane, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           09:42 PM, 20th Feb                   Mohammed                   Could you please share your order number so that I can assist you further?           09:42 PM, 20th Feb                     Jane Samin                    order number 9414313444           09:43 PM, 20th Feb                   Mohammed                   Thank you for sharing the order details. Please allow m
 e a moment to check this for you.           09:49 PM, 20th Feb                     Jane Samin                    Ok           09:49 PM, 20th Feb                   Mohammed                   Thank you for allowing me the time to check. I appreciate your patience.           09:49 PM, 20th Feb                   Mohammed                   Could you please confirm how many items have your returned?           09:50 PM, 20th Feb                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           09:52 PM, 20th Feb                     Jane Samin                    Yes           09:52 PM, 20th Feb                     Jane Samin                    3 items all           09:52 PM, 20th Feb                     Jane Samin                    1st 2 items           09:52 PM, 20th Feb                     Jane Samin                    2nd only one  item           09:53 PM, 20th Feb                   Mohammed                   Thank you for the confir
 mation           09:53 PM, 20th Feb                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to check on this and process the refund for the item ASAP           09:53 PM, 20th Feb                     Jane Samin                    Ok thanks           09:54 PM, 20th Feb                   Mohammed                   Do you have any other inquiries that we can help with?           09:54 PM, 20th Feb                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           09:56 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5736501