Subject: Ticket Assigned - Conversation with Amber Saqib
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 17:34:11 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amber Saqib Amber Saqib                    Hello           09:00 PM, 20th Feb                   Mohammed                   Good evening  Amber, Thank you for contacting Centrepoint. How may I help you?           09:04 PM, 20th Feb                     Amber Saqib                    I ordered by through app but that didn't happen           09:06 PM, 20th Feb                     Amber Saqib                    But my amount is deducted from by shukran pay wallet why           09:07 PM, 20th Feb                     Amber Saqib                    That is 69 aed           09:07 PM, 20th Feb                   Mohammed                   Could you please share your order number so that I can assist you further?           09:10 PM, 20th Feb                     Amber Saqib                    You've used AED 69.3 from your Shukran Pay wallet on Centrepoint for order #9
 414890755. Your available balance is AED 0.           09:10 PM, 20th Feb                     Amber Saqib                    I just received this msg           09:11 PM, 20th Feb                     Amber Saqib                             09:12 PM, 20th Feb                     Amber Saqib                    This is on my app page           09:13 PM, 20th Feb                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:16 PM, 20th Feb                   Mohammed                   Thank you for allowing me the time to check. I appreciate your patience.           09:17 PM, 20th Feb                   Mohammed                   Please share with us your register email address           09:17 PM, 20th Feb                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           09:21 PM, 20th Feb                     Amber Saqib                    Amber.chanda@ 
 hotmail.com           09:22 PM, 20th Feb                   Mohammed                   Thank you for sharing your email address           09:24 PM, 20th Feb                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to check on this and we will update you via your email ASAP           09:25 PM, 20th Feb                     Amber Saqib                    Ok plz awaiting           09:26 PM, 20th Feb                   Mohammed                   Do you have any other inquiries that we can help with?           09:30 PM, 20th Feb                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with us  Have a wonderful day.           09:33 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5736427