Subject: New Reply Received - Conversation with Hasenaat Omer
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 19 Feb 2023 08:39:43 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Conversation with Hasenaat Omer  Ticket comment <div>Respected team</div>
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<div>As I can see the courier has already updated the status to delivered but in my account page it’s not showing delivered. Let me share screenshots so you can clearly understand </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjQ3MzIwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UTps76Xts5UN0vt3p1w7gGHsJRMSo9YoFgw7p4reIOw" data-id="2044012473202" class="ymail-preserve-class inline-image-guid-3EC75C00-D4F4-41FD-AEC6-03A3D6BB42E1 rte-inline-saved-image" alt="Inline image" style="width: 100%"><div><br></div>So you can see on tracking it’s marked as delivered but on my account page it’s not marked yet &amp; here is it’s screenshot </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjQ3MzIwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Rg_SIkTTPadlfhlwTj0lflDnMjB5rLkdee7GHRT_3RA" data-id="2044012473203" class="ymail-preserve-class inline-image-guid-44045159-B2BE-45A4-AAC7-10614672F569 rte-inline-saved-image" alt="Inline image" style="width: 100%"><div><br></div>
<span id="yahoo-rte-cursor-span"></span>So I hope it could help you to understand it.</div>
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<div>Thank you </div>
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<br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div>On Sunday, February 19, 2023, 4:06 AM, Max &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Omer,<br><br>
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<div style='color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif' dir="ltr">Thank you for reaching out to us.</div>
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<div>We apologize for the inconvenience caused.</div>
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<div dir="ltr">We have escalated your issue to the delivery team to update the status asap.</div>
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<div>Please feel free to contact us if you have any further questions.</div>
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<div dir="ltr"><div style="margin-top:0px">Thank You,<br style=""><span style='color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji";font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;background-color:rgb(255, 255, 255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important'>Max </span>Support Team</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5714044