Subject: Ticket Assigned - Conversation with Suhail Sherif
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Feb 2023 22:38:33 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Suhail Sherif Suhail Sherif                    Hello           02:11 AM, 15th Feb                     Suhail Sherif                    I need to return this item because of big size, how can I return?           02:12 AM, 15th Feb                   Mohammed                   Hi Suhail, Good Morning . Thank you for contacting Centrepoint. My name is Tawfik. We would be happy to help you.           02:12 AM, 15th Feb                   Mohammed                   As we can see the return request has been created and the courier will contact you within  2-3 days for collection and you can return the items to store if you want           02:14 AM, 15th Feb                   Mohammed                   Do you have any another inquiry can i help you with ?           02:14 AM, 15th Feb                     Suhail Sherif                    One I requested but order #841
 4351368 is not showing return in App           02:17 AM, 15th Feb                   Mohammed                   We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item on order 8414351368   you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.  As per the policy, products sold on our website and on our   stores are non-returnable products. Hence, they can't be returned or exchanged.           02:19 AM, 15th Feb                   Mohammed                   Do you have any another inquiry can i help you with ?           02:23 AM, 15th Feb                     Suhail Sherif                    But the size is bigger and it was not mentioned non returnable item           02:25 AM, 15th Feb                   Mohammed                   Please share an image for the item so we can check with the products team and will update you via email           02:28 AM, 15th 
 Feb                     Suhail Sherif                             02:29 AM, 15th Feb                     Suhail Sherif                    Kindly check and give me the update           02:30 AM, 15th Feb                   Mohammed                   image for the received item           02:30 AM, 15th Feb                     Suhail Sherif                             02:35 AM, 15th Feb                     Suhail Sherif                             02:35 AM, 15th Feb                   Mohammed                   Thank you for sharing. We will escalte the issue to the products team and we will update you by details via email id  [email-masked]           02:35 AM, 15th Feb                   Mohammed                   Do you have any another inquiry can i help you with ?           02:36 AM, 15th Feb                     Suhail Sherif                    Already I ordered the smaller size for the same item, so kindly accept the return           02:37 AM, 15th Feb                   Moh
 ammed                   We will check with the team and will update you asap           02:37 AM, 15th Feb                     Suhail Sherif                    No, Thank you           02:37 AM, 15th Feb                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           02:38 AM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5712856