Subject: Ticket Assigned - Conversation with Raza Shah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Feb 2023 17:30:27 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Raza Shah Raza Shah                    Hi Good Evening           08:37 PM, 13th Feb                     Raza Shah                    Today I received my order and found 1 item damage           08:38 PM, 13th Feb                     Raza Shah                             08:39 PM, 13th Feb                   Mohammed                   Good evening Raza, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           08:42 PM, 13th Feb                     Raza Shah                    Other SKU have scratches on screen           08:42 PM, 13th Feb                   Mohammed                   Could you please share your order number so that I can assist you further?           08:45 PM, 13th Feb                     Raza Shah                    Weve shipped your order 8414329455 with AWB FC*******004519.           08:46 PM, 13th Feb                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:47 PM, 13th Feb                   Mohammed                   Could you please share with us the full name of the item so that I can assist you further?           08:48 PM, 13th Feb                     Raza Shah                    Ok           08:49 PM, 13th Feb                     Raza Shah                    Omax Women's Brown Analog Metal Strap Watch -DX44R35I Color: Brown           08:50 PM, 13th Feb                     Raza Shah                    Omax Women's Black Analog Leather Strap Watch -GT007G12I Color: Black           08:51 PM, 13th Feb                     Raza Shah                    3rd item quality is not satisfactory           08:52 PM, 13th Feb                     Raza Shah                    Omax Women Black Strap Analog Watch - SU001G12I Color: Black           08:52 PM, 13th Feb                   Mohammed                   Please confirm to us how many item received damaged?           08:54 PM, 13th Feb                     Raza Shah                    Total 4 items received           08:55 PM, 13th Feb                     Raza Shah                    2 Damaged           08:55 PM, 13th Feb                     Raza Shah                    1 quality issue           08:56 PM, 13th Feb                     Raza Shah                    1 Ok           08:59 PM, 13th Feb                   Mohammed                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the all damaged items showing issue so that we can investigate further and assist you accordingly with this.           09:00 PM, 13th Feb                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           09:02 PM, 13th Feb                     Raza Shah                    Yes           09:04 PM, 13th Feb                     Raza Shah                    Broken           09:05 PM, 13th Feb                     Raza Shah                    Broken           09:05 PM, 13th Feb                     Raza Shah                    Scratches on screen           09:06 PM, 13th Feb                     Raza Shah                    Spots on gold plating           09:07 PM, 13th Feb                   Mohammed                   Thank you for sharing the images           09:11 PM, 13th Feb                   Mohammed                   We sincerely apologize for any inconvenience caused,           09:11 PM, 13th Feb                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:12 PM, 13th Feb                     Raza Shah                    Also please note internal watch packaging was not good           09:14 PM, 13th Feb                   Mohammed                   We will share your feedback with our concerned team to avoid it in future, we thank you for your understanding and cooperation.           09:18 PM, 13th Feb                   Mohammed                   Do you have any other inquiries that we can help with?           09:20 PM, 13th Feb                     Raza Shah                    Please consider it urgent in nature because I am traveling and these items Suppose to be GIFTS           09:21 PM, 13th Feb                   Mohammed                   We will do our best to sort this out soon enough, We appreciate your patience.           09:23 PM, 13th Feb                   Mohammed                   Do you have any other inquiries that we can help with?           09:26 PM, 13th Feb                     Raza Shah                    No thank you           09:26 PM, 13th Feb                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           09:30 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5707172