Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 13 Feb 2023 09:11:59 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Returns  Ticket comment <br><blockquote><div dir="ltr">

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<div>Order 9413796052</div>
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<div>YOUR RETURN POLICY ONLINE SAYS UNDERWEAR AND DIAPERS ARE NO RETURNABLE, NOOOOOWHERE SAYS DRESS</div>
<div>YOU KNOW BY LAW REFUSING TO RETIRN IN MEANS THIS IS FRAUD !!!! </div>
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<div>I called 20 times and complained that I’m unable to return  the “textured button through midi dress “</div>
<div>Time after time after time the call center agents says it’s a glitch (problem) in the system because I should be able to return a DRESS</div>
</div></div></blockquote>EVERY SPLASH REPRESENTATIVE SAYS THE PRODUCT ISSSSS AND SHOULD BE RETURNABLE BECAUSE ITS A DRESS NOT UNDERWEAR !!! And NOWHERE ONLINE SAYS DRESSES ARE NON RETURNABLE <div>ALLLLLLL THE REPRESENTATIVES SAID THEY WOULD GET THE ISSUE IN THE SYSTEM FIXED AND STILL FIVE DAYS LATER !!!!!!<br><blockquote><div dir="ltr"><div dir="ltr">
<div>they informed me they will make IT department FIX the issue , it’s been FIVE DAYS </div>
<div>EVERY TIME I CALL THEY SAY IT DEPT WILL  FIX IT!!</div>
<div>YOU KNOW VERY WELL THAT THE DRESS IS RETURNABLE ACCORDING TO YOUR RETURN POLICY ONLINE , this is not underwear ! It’s a DRESS !!</div>
</div></div></blockquote>YOUR RETURN POLICY ONLINE SAYS UNDERWEAR AND DIAPERS ARE NO RETURNABLE, NOOOOOWHERE SAYS DRESS</div>
<div>YOU KNOW BY LAW REFUSING TO RETIRN IN MEANS THIS IS FRAUD !!!! I WILL COMPAIN TO MINISTRY OF ECONOMY AND I HAVE PROOF OF EVERYTHING <br><br><blockquote><div dir="ltr"><div dir="ltr">
<div>And please do not tell me to go to a store , I bought these online and I should be able to return them online </div>
<div><u>PLEASE FIX THE ISSUE ASAP!! BECAUSE I NEED TO RETURN THIS DRESS WITH OTHER ITEMS IN THAT SAME ORDER , PLEASE FIX THE ISSUE SO I CAN BE ABLE TO RETURN WHAT I NEED TO RETURN ALL TOGETHER  </u></div>
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<img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMTg4NjI5MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LUyqZX-krWtNjs-N3Awy49sJpo-nWN7-YE2jjwE5eYE" data-id="2044011886291"><br>
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<br><div dir="ltr">Mariam</div>
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</div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5696283