Subject: Ticket Assigned - Conversation with Jem
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 16:56:12 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jem Jem                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi jem, what do you need help with? Customer:  Start Again Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi jem, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Ghj Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  Hi Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Main Menu Bot:  Hi jem, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000629 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97466346884            08:41 PM, 08th Feb                   Mohammed                   Hi Jem, Good evening, Thank you for contacting MAX. I'm Tawfik. I will be happy to help you.           08:42 PM, 08th Feb                     Jem                    Hi, in the app homepage it mentions until today 8pm its free delivery.....but when i order its charging me 10qr           08:44 PM, 08th Feb                     Jem                             08:44 PM, 08th Feb                     Jem                             08:45 PM, 08th Feb                     Jem                    Could you help me b4 8pm           08:46 PM, 08th Feb                     Jem                    So that i can avail the offer           08:46 PM, 08th Feb                     Jem                    Could you please revert           08:46 PM, 08th Feb                     Jem                    Hello ru there           08:48 PM, 08th Feb                   Mohammed                   We sincerely apologize for any inconvenience caused,           08:48 PM, 08th Feb                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:48 PM, 08th Feb                     Jem                    How long will it take           08:49 PM, 08th Feb                     Jem                    As its already 19.49           08:49 PM, 08th Feb                   Mohammed                   We will check with our team and get back to you via your email address ASAP           08:50 PM, 08th Feb                     Jem                    Please do it before 8pm           08:50 PM, 08th Feb                     Jem                    I dont want to miss the offer           08:51 PM, 08th Feb                   Mohammed                   We will do our best to sort this out soon enough           08:52 PM, 08th Feb                     Jem                    Sure           08:53 PM, 08th Feb                   Mohammed                   Do you have any other inquiries that we can help with?           08:53 PM, 08th Feb                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with MAX  Have a wonderful day.           08:55 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5685418