Subject: Ticket Assigned - Conversation with Vijayalakshmi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 17:26:52 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vijayalakshmi Vijayalakshmi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  vijayalakshmi Bot:  Hi vijayalakshmi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9413501749 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020623001016     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0562119771            09:16 PM, 07th Feb                   Mohammed                   Hi Vijaya, Good evening, Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           09:17 PM, 07th Feb                   Mohammed                   Could you please confirm if this is your correct mobile number +971562119771?           09:18 PM, 07th Feb                     Vijayalakshmi                    Yes           09:18 PM, 07th Feb                   Mohammed                   Thank you for your confirmation           09:19 PM, 07th Feb                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           09:19 PM, 07th Feb                   Mohammed                   Do you have any other inquiries that we can help with?           09:20 PM, 07th Feb                     Vijayalakshmi                    Y is it rescheduling           09:21 PM, 07th Feb                     Vijayalakshmi                    No delivery person called me to miss the delivery           09:21 PM, 07th Feb                   Mohammed                   We sincerely apologize for any inconvenience caused,           09:24 PM, 07th Feb                   Mohammed                   We will check with the courier partner and get back to you ASAP           09:24 PM, 07th Feb                   Mohammed                   Do you have any other inquiries that we can help with?           09:25 PM, 07th Feb                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           09:26 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5681109