Subject: Ticket Assigned - Conversation with Arya
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 16:53:59 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Arya Arya                    Hi           08:42 PM, 07th Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            08:42 PM, 07th Feb                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:42 PM, 07th Feb                     Arya                    1           08:42 PM, 07th Feb                   MAX UAE whatsapp bot                    Hello Arya , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:42 PM, 07th Feb                     Arya                    2           08:42 PM, 07th Feb                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            08:42 PM, 07th Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:42 PM, 07th Feb                     Arya                    2           08:43 PM, 07th Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:43 PM, 07th Feb                     Arya                    1           08:43 PM, 07th Feb                   MAX UAE whatsapp bot                   Please enter your email address           08:43 PM, 07th Feb                     Arya                    [email-masked]           08:43 PM, 07th Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:43 PM, 07th Feb                   Mohammed                   Hi Arya, Good evening, Thank you for contacting MAX. I'm Tawfik. I will be happy to help you.           08:44 PM, 07th Feb                     Arya                    Hi           08:45 PM, 07th Feb                     Arya                    I have actually requested a return           08:45 PM, 07th Feb                     Arya                    and no one has come to pick that up yet           08:46 PM, 07th Feb                     Arya                    The return I requested after that for the same order got picked up           08:46 PM, 07th Feb                     Arya                             08:47 PM, 07th Feb                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:48 PM, 07th Feb                   Mohammed                   Thank you for allowing me the time to check. I appreciate your patience.           08:49 PM, 07th Feb                   Mohammed                   We sincerely apologize for any inconvenience caused,           08:49 PM, 07th Feb                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to collect the items ASAP           08:49 PM, 07th Feb                   Mohammed                   Do you have any other inquiries that we can help with?           08:51 PM, 07th Feb                     Arya                    No thats all           08:51 PM, 07th Feb                     Arya                    Thank you           08:51 PM, 07th Feb                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with MAX  Have a wonderful day.           08:53 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5680951