Subject: Ticket Assigned - Conversation with This Is Hasnain
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Feb 2023 21:28:58 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with This Is Hasnain This Is Hasnain                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi this is hasnain, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:19 AM, 07th Feb                     This Is Hasnain                    May I know something           01:20 AM, 07th Feb                   Mohammed                   Hi Hasnain, Good evening, Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           01:21 AM, 07th Feb                     This Is Hasnain                    This is my order no 9412715951, tell me about return status...5 days passed but still you didn't refund my payment           01:21 AM, 07th Feb                     This Is Hasnain                    I already refund your products....5 days passed.... how long your process time           01:22 AM, 07th Feb                     This Is Hasnain                    And where's your warehouse           01:22 AM, 07th Feb                     This Is Hasnain                    Send back to my items that I sent you for return           01:23 AM, 07th Feb                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:23 AM, 07th Feb                     This Is Hasnain                    Ok           01:24 AM, 07th Feb                   Mohammed                   We sincerely apologize for any inconvenience caused, We will escalate your issue to the warehouse to process the refund asap           01:27 AM, 07th Feb                   Mohammed                   Do you have any another inquiry can i help you with ?           01:27 AM, 07th Feb                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           01:28 AM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5677014