Subject: Ticket Assigned - Conversation with Sumit
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Feb 2023 17:01:15 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sumit Sumit                    Hello           08:39 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:39 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Hello Sumit , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:39 PM, 06th Feb                     Sumit                    1           08:39 PM, 06th Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           08:39 PM, 06th Feb                     Sumit                    9413416793           08:39 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020623000022    You can also easily track your order from My Account > Order History.             08:39 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:39 PM, 06th Feb                     Sumit                    2           08:39 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:39 PM, 06th Feb                     Sumit                    1           08:39 PM, 06th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:39 PM, 06th Feb                     Sumit                    [email-masked]           08:40 PM, 06th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:40 PM, 06th Feb                   Mohammed                   Hi Sumit, Good evening, Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           08:44 PM, 06th Feb                     Sumit                    Ok           08:45 PM, 06th Feb                     Sumit                    I haven’t received my order           08:45 PM, 06th Feb                     Sumit                    And I wanted to know when will i?           08:46 PM, 06th Feb                   Mohammed                   Could you please confirm if this is your correct mobile number +971506571410?           08:48 PM, 06th Feb                     Sumit                    Yes           08:48 PM, 06th Feb                   Mohammed                   We sincerely apologize for any inconvenience caused,           08:52 PM, 06th Feb                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           08:52 PM, 06th Feb                     Sumit                    So will it be today?           08:55 PM, 06th Feb                   Mohammed                   We will get back to you soon enough, We appreciate your patience.           08:56 PM, 06th Feb                   Mohammed                   Do you have any other inquiries that we can help with?           08:58 PM, 06th Feb                     Sumit                    Only waiting for response           08:58 PM, 06th Feb                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           09:00 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5676199