Subject: Ticket Assigned - Conversation with Monika Dave
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Feb 2023 16:59:43 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Monika Dave Monika Dave                    Hello, i have asked for a return           08:38 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:38 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:38 PM, 06th Feb                     Monika Dave                    1           08:38 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Hello Monika Dave , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:38 PM, 06th Feb                     Monika Dave                    2           08:39 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            08:39 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:39 PM, 06th Feb                     Monika Dave                    2           08:39 PM, 06th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:39 PM, 06th Feb                     Monika Dave                    1           08:39 PM, 06th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:39 PM, 06th Feb                     Monika Dave                    [email-masked]           08:40 PM, 06th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:40 PM, 06th Feb                   Mohammed                   Hi Monica, Good evening, Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           08:45 PM, 06th Feb                     Monika Dave                    Hello           08:47 PM, 06th Feb                     Monika Dave                    I have applied for return for so long           08:47 PM, 06th Feb                     Monika Dave                    Its been done for so long           08:47 PM, 06th Feb                     Monika Dave                    No one has picked it up, no refund           08:47 PM, 06th Feb                     Monika Dave                    nothing is processed           08:47 PM, 06th Feb                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:50 PM, 06th Feb                   Mohammed                   We sincerely apologize for any inconvenience caused,           08:51 PM, 06th Feb                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to collect the items ASAP           08:51 PM, 06th Feb                   Mohammed                   Do you have any other inquiries that we can help with?           08:53 PM, 06th Feb                     Monika Dave                    When will it be collected?           08:54 PM, 06th Feb                   Mohammed                   We will get back to you soon enough, We appreciate your patience.           08:56 PM, 06th Feb                   Mohammed                   Do you have any other inquiries that we can help with?           08:58 PM, 06th Feb                     Monika Dave                    No thanks           08:58 PM, 06th Feb                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:59 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5676193