Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 21:10:57 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           01:02 AM, 06th Feb                     User                    hi , my username is [email-masked]           01:02 AM, 06th Feb                     User                    my password isn’t working neither login through Facebook . I updated , reinstalled with update ,,           01:02 AM, 06th Feb                   Mohammed                   Dear customer, Good evening, Thank you for contacting MAX. I'm Tawfik. I will be happy to help you.           01:03 AM, 06th Feb                     User                    Hello tawfik again           01:03 AM, 06th Feb                     User                    hi , my username is [email-masked]  my password isn’t working neither login through Facebook . I updated , reinstalled with update ,,           01:04 AM, 06th Feb                     User                    It doesn’t work either           01:04 AM, 06th Feb                     User                    and I made forgot password           01:04 AM, 06th Feb                     User                    no emails are being sent to me 5ales           01:04 AM, 06th Feb                   Mohammed                   We sincerely apologize for the issue that you are facing however, please provide us with the following details so that we can forward it for further assistance:   1. Screenshot Of The Issue(If Possible) 2. platform from which you tried to reset the password 3. Registered email address 4. Country of access             01:04 AM, 06th Feb                     User                    Sure give me a moment for the screen shot           01:05 AM, 06th Feb                     User                    2.app           01:05 AM, 06th Feb                     User                    3.Egypt           01:05 AM, 06th Feb                     User                    3. [email-masked]           01:05 AM, 06th Feb                     User                             01:06 AM, 06th Feb                     User                             01:06 AM, 06th Feb                     User                    And for the Facebook           01:06 AM, 06th Feb                     User                    my email is there           01:06 AM, 06th Feb                     User                    and I put it again once more           01:06 AM, 06th Feb                     User                    still doesn’t work           01:07 AM, 06th Feb                   Mohammed                   Thank you for sharing the details           01:07 AM, 06th Feb                   Mohammed                   Please be assured as we have now escalated this issue to our technical team and they are closely working on this to fix it for you.             01:07 AM, 06th Feb                     User                    Ofcourse           01:07 AM, 06th Feb                     User                    alright then           01:07 AM, 06th Feb                     User                    I will be waiting           01:07 AM, 06th Feb                   Mohammed                   Do you have any other inquiries that we can help with?           01:08 AM, 06th Feb                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with MAX  Have a wonderful day.           01:10 AM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5672431