Subject: Ticket Assigned - Conversation with Carmrn
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 17:26:59 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Carmrn Carmrn                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi carmrn, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Please have oy delivered tomorrow at my office Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9413349138 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:19 PM, 05th Feb                   Mohammed                   Hi Carmn, Good evening, Thank you for contacting MAX. I'm Tawfik. I will be happy to help you.           09:20 PM, 05th Feb                     Carmrn                    Please have the items delivered to my office: City Seasons Hotel Dubai, Port Saeed           09:20 PM, 05th Feb                     Carmrn                    Mezzanine floor, Marketing a department           09:21 PM, 05th Feb                     Carmrn                    I have been waiting since morning for my items           09:21 PM, 05th Feb                     Carmrn                    Please have it delivered then to my office. Thanks           09:22 PM, 05th Feb                   Mohammed                   Could you please confirm if this is your correct mobile number +971501573546?           09:22 PM, 05th Feb                     Carmrn                    Correct           09:22 PM, 05th Feb                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           09:22 PM, 05th Feb                     Carmrn                    Office timings from 9am until 5pm           09:22 PM, 05th Feb                     Carmrn                    Thanks           09:22 PM, 05th Feb                   Mohammed                   We will update the same with the courier partner           09:23 PM, 05th Feb                   Mohammed                   Do you have any other inquiries that we can help with?           09:23 PM, 05th Feb                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with MAX  Have a wonderful day.           09:26 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5671812