Subject: Ticket Assigned - Conversation with Mathi AK
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 17:18:12 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mathi AK Mathi AK                    Hi           09:03 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:03 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Hello Mathi AK , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:03 PM, 05th Feb                     Mathi AK                    Complaint           09:04 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Hi Mathi AK , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            09:04 PM, 05th Feb                     Mathi AK                    3           09:05 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            09:05 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:05 PM, 05th Feb                     Mathi AK                    2           09:05 PM, 05th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:05 PM, 05th Feb                     Mathi AK                    1           09:05 PM, 05th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           09:05 PM, 05th Feb                     Mathi AK                    [email-masked]           09:06 PM, 05th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:06 PM, 05th Feb                   Mohammed                   Hi Mathi, Good evening, Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           09:06 PM, 05th Feb                     Mathi AK                    Hi good evening. I received my order today, but some products are missing           09:07 PM, 05th Feb                   Mohammed                   After checking your order 9413314987, we found out that your order has been delivered completely.           09:09 PM, 05th Feb                     Mathi AK                             09:09 PM, 05th Feb                     Mathi AK                    In this product they mention the kurta with pant set. But only the kurta was there. There is no pant and even the scarf           09:10 PM, 05th Feb                   Mohammed                   We sincerely apologize for any inconvenience caused and we are truly sorry to hear that you received incomplete product however, please note that an exchange is not available but you can return the item and get refunded           09:12 PM, 05th Feb                     Mathi AK                    Ok thank you for the information           09:13 PM, 05th Feb                   Mohammed                   Do you have any other inquiries that we can help with?           09:13 PM, 05th Feb                     Mathi AK                    One more thing, if i am keeping the same product, any further discount can be made for the product? So that i can keep it without returning           09:14 PM, 05th Feb                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to provide you with a voucher so you can use it in your next purchase           09:15 PM, 05th Feb                     Mathi AK                    That will be help           09:15 PM, 05th Feb                     Mathi AK                    Helpfull           09:15 PM, 05th Feb                   Mohammed                   Do you have any other inquiries that we can help with?           09:16 PM, 05th Feb                     Mathi AK                    That’s it. Thank you           09:17 PM, 05th Feb                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           09:17 PM, 05th Feb                     Mathi AK                    Thank you, have a wonderful day           09:18 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5671771