Subject: Ticket Assigned - Conversation with Hitesh Vaswani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 22:22:03 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hitesh Vaswani Hitesh Vaswani                    Hi           02:07 AM, 05th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:08 AM, 05th Feb                   Centrepoint UAE whatsapp bot                    Hello Hitesh Vaswani , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:08 AM, 05th Feb                     Hitesh Vaswani                    1           02:08 AM, 05th Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           02:08 AM, 05th Feb                     Hitesh Vaswani                    9408148323           02:08 AM, 05th Feb                   Centrepoint UAE whatsapp bot                     We checked and your order is   Cancelled       Here's how your refund works:   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.            02:08 AM, 05th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:08 AM, 05th Feb                     Hitesh Vaswani                    2           02:08 AM, 05th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:08 AM, 05th Feb                     Hitesh Vaswani                    1           02:08 AM, 05th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:08 AM, 05th Feb                     Hitesh Vaswani                    [email-masked]           02:08 AM, 05th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:08 AM, 05th Feb                   Mohammed                   Hi Hitesh , Good evening, Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           02:09 AM, 05th Feb                     Hitesh Vaswani                    I need to know abt my order  9408148323 This order amount i paid is 2830.50 But i got refund of 1981.35           02:09 AM, 05th Feb                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:10 AM, 05th Feb                     Hitesh Vaswani                    Remaining amount why I haven’t got yet back my order is of December and yet my money not yet refunded           02:10 AM, 05th Feb                   Mohammed                   The refund amounts were  AED660.45 +AED566.10 +AED94.35+  AED660.45  on diffrent days  12/31/22  ,1/8/23 2:50 PM,  1/8/23 2:58 PM ,  1/21/23 10:06 PM  and the non-refund amount was 499.5  was for promo code EXTRA15           02:14 AM, 05th Feb                   Mohammed                   Please note the refund process takes 7-14 working days according to the bank procedures           02:14 AM, 05th Feb                   Mohammed                   Do you have any another inquiry can i help you with ?           02:16 AM, 05th Feb                     Hitesh Vaswani                    Yes           02:16 AM, 05th Feb                     Hitesh Vaswani                    Correct total is 1981.35           02:16 AM, 05th Feb                     Hitesh Vaswani                    And i paid 2830.50           02:16 AM, 05th Feb                     Hitesh Vaswani                    Rest pending is 840.15           02:17 AM, 05th Feb                     Hitesh Vaswani                    This I haven’t received back           02:17 AM, 05th Feb                   Mohammed                   We understand how disappointed you are. We are really sorry to have this kind of bad experience.We will check with the financial team and will update you with details via email id  [email-masked]           02:19 AM, 05th Feb                   Mohammed                   Do you have any another inquiry can i help you with ?           02:19 AM, 05th Feb                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           02:21 AM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5668373