Subject: Ticket Assigned - Conversation with Luke Cullen
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 20:09:50 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Luke Cullen Luke Cullen                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  luke cullen Bot:  Hi luke cullen, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412213952 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP012723003143     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0501630423            11:44 PM, 03rd Feb                   Mohammed                   Hi Luke, Good evening, Thank you for contacting Splash . I'm Tawfik. I will be happy to help you.           11:45 PM, 03rd Feb                     Luke Cullen                    Thank you           11:45 PM, 03rd Feb                     Luke Cullen                    I’m finding the delivery process really difficult           11:45 PM, 03rd Feb                     Luke Cullen                    Can I please change the address for my order?           11:45 PM, 03rd Feb                   Mohammed                   Could you please confirm if this is your correct mobile number +971501630423?           11:46 PM, 03rd Feb                   Mohammed                   Also please provide us with your full address           11:46 PM, 03rd Feb                     Luke Cullen                    Yes           11:47 PM, 03rd Feb                   Mohammed                   Please provide us with your full address           11:48 PM, 03rd Feb                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           11:50 PM, 03rd Feb                     Luke Cullen                    My actual address is 405 Park Terrace           11:50 PM, 03rd Feb                     Luke Cullen                    Arjan, Dubai           11:50 PM, 03rd Feb                     Luke Cullen                    My order was supposed to go to my work address in Sharjah but the delivery people are saying I haven’t given a full address, but I have - more than once           11:51 PM, 03rd Feb                     Luke Cullen                    I got a phone call from Splash about it but that was useless           11:52 PM, 03rd Feb                     Luke Cullen                    I would like my order shipped to my Dubai address please           11:52 PM, 03rd Feb                   Mohammed                   We are truly sorry to inform you that we will not be able to change the address to another city           11:53 PM, 03rd Feb                     Luke Cullen                    Well they can’t deliver to my work address. I’ve sent WhatsApp pins - what more can I do?!           11:54 PM, 03rd Feb                     Luke Cullen                    It’s a school. It’s on google maps. It’s not hard to find!           11:54 PM, 03rd Feb                   Mohammed                   Please note that you can change the address only in the same city           11:55 PM, 03rd Feb                     Luke Cullen                    I’ve told the delivery agents it’s only open til 3.30 but day after day they turn up at 6/7 pm, tell me it’s not open, then say the address is wrong.., but they’ve just been there!           11:55 PM, 03rd Feb                     Luke Cullen                    So as I say… my work is a school on google maps..  I’ve sent pins. Why am I not getting my order & getting messages saying ‘incomplete address’?           11:57 PM, 03rd Feb                   Mohammed                   Could you please confirm is this your address "Rosary School, Gate 1"?           12:00 AM, 04rd Feb                     Luke Cullen                    Hi, I'm not getting a response from you. Are we still connected?           12:01 AM, 04rd Feb                     Luke Cullen                    I would like my order on Monday between 7am & 3.30pm. Can that be arranged?           12:01 AM, 04rd Feb                   Mohammed                   Could you please confirm is this your address "Rosary School, Gate 1"?           12:02 AM, 04rd Feb                     Luke Cullen                    Rosary School, Halwan, Sharjah           12:02 AM, 04rd Feb                     Luke Cullen                    Yes           12:02 AM, 04rd Feb                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to update the time with the courier partner and deliver your order ASAP           12:03 AM, 04rd Feb                     Luke Cullen                    Thank           12:03 AM, 04rd Feb                     Luke Cullen                    You.           12:03 AM, 04rd Feb                     Luke Cullen                    I           12:03 AM, 04rd Feb                     Luke Cullen                    appreciate that           12:03 AM, 04rd Feb                     Luke Cullen                    Thanks for you help. I hope to receive my order on Monday. Have a good night           12:05 AM, 04rd Feb                   Mohammed                   Do you have any other inquiries that we can help with?           12:05 AM, 04rd Feb                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Splash  Have a wonderful day.           12:09 AM, 04rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5664300