Subject: Ticket Assigned - Conversation with Silke
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 17:18:03 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Silke Silke                    Hello           09:04 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:04 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Hello Silke , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:04 PM, 03rd Feb                     Silke                    2           09:04 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            09:04 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:04 PM, 03rd Feb                     Silke                    2           09:04 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:04 PM, 03rd Feb                     Silke                    1           09:04 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           09:04 PM, 03rd Feb                     Silke                    [email-masked]           09:04 PM, 03rd Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:05 PM, 03rd Feb                   Mohammed                   Hi Silke, Good evening, Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           09:07 PM, 03rd Feb                     Silke                    Hello I like to follow up on a return which hasn’t been collected yet. On Tuesday they confirmed the pick up but nothing yet t           09:07 PM, 03rd Feb                     Silke                             09:08 PM, 03rd Feb                     Silke                    Hello           09:10 PM, 03rd Feb                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:13 PM, 03rd Feb                     Silke                    Thank u           09:13 PM, 03rd Feb                   Mohammed                   We sincerely apologize for any inconvenience caused,           09:15 PM, 03rd Feb                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to to collect the item ASAP           09:15 PM, 03rd Feb                     Silke                    Thank you !           09:16 PM, 03rd Feb                   Mohammed                   Do you have any other inquiries that we can help with?           09:16 PM, 03rd Feb                     Silke                    No thanks !           09:16 PM, 03rd Feb                     Silke                    Have a peaceful night. Hope you won’t receive too many messages ???           09:16 PM, 03rd Feb                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful night.           09:17 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5663955