Subject: Ticket Assigned - Conversation with Sawsan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 17:07:17 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sawsan Sawsan                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  sawsan Bot:  Hi sawsan, what do you need help with? Customer:  ? Returns Process Bot:   Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-22297467 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0551232238            08:56 PM, 03rd Feb                   Mohammed                   Hi Sawsan, Good evening, Thank you for contacting Babyshop. I'm Tawfik. I will be happy to help you.           08:57 PM, 03rd Feb                     Sawsan                    We've cancelled your return for order # 9412167519 , Little Missy Quilted High-Cut ... +2item(s) as requested by you. Please reach out to us for anything further.           08:57 PM, 03rd Feb                     Sawsan                    This order number this is the 2nd time i ask for return           08:57 PM, 03rd Feb                     Sawsan                    And i get a msg a day later that it was canceled as per my request           08:57 PM, 03rd Feb                   Mohammed                   We sincerely apologize for any inconvenience caused           08:57 PM, 03rd Feb                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:58 PM, 03rd Feb                     Sawsan                    I want it returned and refunded im not sure who is canceling on my behalf           08:58 PM, 03rd Feb                   Mohammed                   Thank you for allowing me the time to check. I appreciate your patience.           09:00 PM, 03rd Feb                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.           09:00 PM, 03rd Feb                     Sawsan                    Ok           09:00 PM, 03rd Feb                   Mohammed                   Do you have any other inquiries that we can help with?           09:01 PM, 03rd Feb                     Sawsan                    No but does this mean the return is processed and i should expect a pickup?           09:01 PM, 03rd Feb                   Mohammed                   We will create a new return request and will contact our team to collect the items ASAP           09:03 PM, 03rd Feb                   Mohammed                   Do you have any other inquiries that we can help with?           09:04 PM, 03rd Feb                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Babyshop  Have a wonderful day.           09:06 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5663929