Subject: Ticket Assigned - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 16:12:24 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Delivery Good evening,i ordered february 1 and it shows in the app that items will be delivered yesterday,february 2,i called 2 agents yesterday and they said the items will arrive at 11pm.Because i am a responsible customer i waited until 11pm and take note i am “PREGNANT”.Today i am expecting again my orders,however,its already 6:30pm but no one is calling me about my orders.i spoke to someone today and she said that to be honest your items will not be delivered today.i asked her why because she said that “items are not out for delivery”.i said how come it shows in the app that they are out of delivery already.the agent startled and asked me again for my order # ,and she said sorry your items are out of delivery and you will receive them until 11pm today.seriously you will ask a pregnant woman to wait until 11pm today without assurance that i will receive the items.i asked her if i can make a refund because i really need the items since yesterday but she answered to me not possible.this is very unfair for customers,landmark taking the money of customers and charging extra 10dhs for shipment and not committing on deliveries on time ,how unfair that customers cannot make a refund.really terrible service from the company.not my first time to experience this but i hope my feedback will not be ignored.once a company take money from others they need to satisfy the needs of the customer and hopefully dont put in the app if you cannot do what was committed https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5663462