Subject: Note Added - [#5647054] Uncollected order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 09:12:47 +0000

Hi ,    Splash Alsalammall added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5647054    Subject:  Uncollected order   Requester: Alelihernandez1430    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'>Dear Team,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'>There was a problem happened on this order. UN present of store in charge or senior staff our new staff done a mistake. Unfortunately the order was given to
 the wrong customer and when we know about the problem we try to contact the customer who taken the order. But we don’t have any detail of that who collect the order. And we contact with customer service to get the Fulfill details to get the wrong customer.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'>Solution: We contact correct customer for the order and informed that the money or product we are ready to pay. So, customer will come on Friday (03-02-23)</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'>Note: Once it done we will come back.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'>Thanks Regards,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'>Sonia</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Youraj Kinhikar <br>
<b>Sent:</b> Wednesday, February 01, 2023 11:23 AM<br>
<b>To:</b> support cen &lt;[email-masked]&gt;; Reddy Prasad &lt;[email-masked]&gt;; Splash Alsalammall &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5647054] - Uncollected order</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<a href="mailto:[email-masked]" rel="noreferrer"><span style="text-decoration:none">@Splash Alsalammall</span></a> Please check</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> 31 January 2023 21:09<br>
<b>To:</b> Youraj Kinhikar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5647054] - Uncollected order</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
<br>
Problem Statement: Need POC<br>
Order Date : Jan 23, 2023<br>
Order ID: 8411675709<br>
Tracking ID: 841167570930999991</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Store code: Splash21185<br>
Assistance Required: Need Urgent POC<br>
Issue Description: As per the store the order collected by customer on 1/27/23, But customer claiming that she/he has not received the order, Kindly check and share with us the POC and customer ID.<br>
<br>
Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Tawfik.</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-Apple-System"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5647054:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
</span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>