Subject: Ticket Assigned - Conversation with Zunera?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 23:17:07 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Zunera? Zunera?                    Hey           03:00 AM, 01st Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:00 AM, 01st Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:00 AM, 01st Feb                     Zunera?                    1           03:00 AM, 01st Feb                   Centrepoint UAE whatsapp bot                    Hello Zunera? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:00 AM, 01st Feb                     Zunera?                    1           03:00 AM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:00 AM, 01st Feb                     Zunera?                    9412393520           03:01 AM, 01st Feb                   Centrepoint UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please reply 2 for assistance.   You can also easily track your order from My Account > Order History.            03:01 AM, 01st Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:01 AM, 01st Feb                     Zunera?                    2           03:02 AM, 01st Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:02 AM, 01st Feb                     Zunera?                    1           03:02 AM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:02 AM, 01st Feb                     Zunera?                    [email-masked]           03:02 AM, 01st Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:02 AM, 01st Feb                   Mohammed                   Hi Zunera, Good evening, Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           03:05 AM, 01st Feb                     Zunera?                    I didn’t get my full order           03:06 AM, 01st Feb                     Zunera?                    One thing is missing           03:06 AM, 01st Feb                     Zunera?                             03:06 AM, 01st Feb                     Zunera?                    This advent spout cup is missing in my order           03:07 AM, 01st Feb                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:09 AM, 01st Feb                     Zunera?                    Okay           03:10 AM, 01st Feb                   Mohammed                   After checking your order, we found out that your order has been delivered completely,           03:10 AM, 01st Feb                     Zunera?                    No           03:10 AM, 01st Feb                     Zunera?                    Avent spout cup is missing           03:11 AM, 01st Feb                     Zunera?                    Status also showing me delivered           03:11 AM, 01st Feb                   Mohammed                   We apologize for the inconvenience caused.           03:13 AM, 01st Feb                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to check and get back to you ASAP           03:13 AM, 01st Feb                     Zunera?                    Okay thanks           03:14 AM, 01st Feb                   Mohammed                   Do you have any other inquiries that we can help with?           03:14 AM, 01st Feb                     Zunera?                    No thanks           03:14 AM, 01st Feb                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           03:16 AM, 01st Feb                     Zunera?                    You too           03:17 AM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5651418