Subject: Ticket Assigned - Conversation with Rabiya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 16:57:13 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rabiya Rabiya                    Hi. I need to return an item that I ordered online as the size is incorrect.           08:33 PM, 31st Jan                     Rabiya                    Can you please assist?           08:33 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:33 PM, 31st Jan                     Rabiya                    order no 9412542238           08:33 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:34 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           08:34 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:34 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:34 PM, 31st Jan                     Rabiya                    1           08:34 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:34 PM, 31st Jan                     Rabiya                    1           08:34 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Hello Rabiya , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:34 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           08:34 PM, 31st Jan                     Rabiya                    2           08:34 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           08:34 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            08:34 PM, 31st Jan                     Rabiya                    9412542238           08:34 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            08:35 PM, 31st Jan                     Rabiya                    1           08:35 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           08:35 PM, 31st Jan                     Rabiya                    9412542238           08:35 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please reply 2 for assistance.   You can also easily track your order from My Account > Order History.            08:35 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:35 PM, 31st Jan                     Rabiya                    2           08:35 PM, 31st Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:35 PM, 31st Jan                     Rabiya                    1           08:35 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:35 PM, 31st Jan                     Rabiya                    [email-masked]           08:35 PM, 31st Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:35 PM, 31st Jan                     Rabiya                    ok           08:39 PM, 31st Jan                   Mohammed                   Hi Rabiya, Good evening, Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           08:45 PM, 31st Jan                     Rabiya                    Hi           08:45 PM, 31st Jan                     Rabiya                    I had placed an order for shoes but the size is not correct.           08:45 PM, 31st Jan                     Rabiya                    so I would like to return them           08:45 PM, 31st Jan                     Rabiya                    order no 9412542238           08:46 PM, 31st Jan                     Rabiya                    I need to return the shoes under this order no please           08:46 PM, 31st Jan                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:49 PM, 31st Jan                   Mohammed                   Thank you for allowing me the time to check. I appreciate your patience.           08:50 PM, 31st Jan                   Mohammed                   We have created a return request for the item           08:50 PM, 31st Jan                   Mohammed                   Do you have any other inquiries that we can help with?           08:52 PM, 31st Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:56 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5650506