Subject: Ticket Assigned - Conversation with Ankita
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 30 Jan 2023 20:06:58 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ankita Ankita                    Customer:  Start Again Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi ankita, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Start Again Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi ankita, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Hi, we missed you! We were unable to deliver your order 9412599038 on 2023-01-30 23:02:18, reason: Future Date Delivery. We'll make another delivery attempt soon. Click to give feedback https://shkrn.app.link/5FucHXD80wb Stay Happy! Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9412599038 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC013023003035     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:39 PM, 30th Jan                   Mohammed                   Hi Ankita, Good evening, Thank you for contacting MAX. I'm Tawfik. I will be happy to help you.           11:42 PM, 30th Jan                     Ankita                    Hello i           11:45 PM, 30th Jan                     Ankita                    I recieved below menu           11:46 PM, 30th Jan                     Ankita                    I received below mentioned message of my shipment means when it will be delivered           11:46 PM, 30th Jan                     Ankita                    Hi, we missed you! We were unable to deliver your order 9412599038 on 2023-01-30 23:02:18, reason: Future Date Delivery. We'll make another delivery attempt soon. Click to give feedback https://shkrn.app.link/5FucHXD80wb Stay Happy!           11:46 PM, 30th Jan                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:47 PM, 30th Jan                   Mohammed                   Thank you for allowing me the time to check. I appreciate your patience.           11:48 PM, 30th Jan                   Mohammed                   Could you please confirm if this is your correct mobile number +971562188051?           11:48 PM, 30th Jan                     Ankita                    Yes           11:51 PM, 30th Jan                   Mohammed                   We sincerely apologize for any inconvenience caused,           11:54 PM, 30th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           11:54 PM, 30th Jan                     Ankita                    So within how many days it will be delivered           11:56 PM, 30th Jan                   Mohammed                   We will get back to you soon enough, We appreciate your patience.           11:59 PM, 30th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           12:02 AM, 31th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with MAX  Have a wonderful day.           12:06 AM, 31th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5646106