Subject: Ticket Assigned - Conversation with Adnan Sharieff
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 30 Jan 2023 19:03:49 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Adnan Sharieff Adnan Sharieff                    I had few winter collections to my baby n it's not delivered           10:53 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:53 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:53 PM, 30th Jan                     Adnan Sharieff                    1           10:53 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Hello Adnan Sharieff , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:53 PM, 30th Jan                     Adnan Sharieff                    1           10:54 PM, 30th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           10:54 PM, 30th Jan                     Adnan Sharieff                    #9412559135           10:54 PM, 30th Jan                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           10:54 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            10:54 PM, 30th Jan                     Adnan Sharieff                    9412559135           10:55 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            10:55 PM, 30th Jan                     Adnan Sharieff                    1           10:55 PM, 30th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           10:55 PM, 30th Jan                     Adnan Sharieff                    9412559135           10:55 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP013023002171    You can also easily track your order from My Account > Order History.             10:56 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:56 PM, 30th Jan                     Adnan Sharieff                    I want to request for reschedule           10:56 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:56 PM, 30th Jan                     Adnan Sharieff                    2           10:57 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:57 PM, 30th Jan                     Adnan Sharieff                    1           10:57 PM, 30th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:57 PM, 30th Jan                     Adnan Sharieff                    [email-masked]           10:57 PM, 30th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:57 PM, 30th Jan                     Adnan Sharieff                    Ok           10:57 PM, 30th Jan                   Mohammed                   Hi Adnan, Good evening, Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           10:58 PM, 30th Jan                     Adnan Sharieff                    Yes           10:58 PM, 30th Jan                     Adnan Sharieff                    I had ordered few winter collection           10:58 PM, 30th Jan                     Adnan Sharieff                    N it's showing undelivered..request to reschedule           10:59 PM, 30th Jan                   Mohammed                   Please allow me a moment to check this for you.           10:59 PM, 30th Jan                     Adnan Sharieff                    Ok           10:59 PM, 30th Jan                   Mohammed                   Could you please confirm if this is your correct mobile number +971528826649?           10:59 PM, 30th Jan                     Adnan Sharieff                    Yes           11:00 PM, 30th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           11:01 PM, 30th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           11:02 PM, 30th Jan                     Adnan Sharieff                    Ok           11:02 PM, 30th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           11:03 PM, 30th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5645920