Subject: Ticket Assigned - Conversation with Tony Wong
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 30 Jan 2023 18:04:33 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Tony Wong Tony Wong                    Hello           09:49 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:49 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:49 PM, 30th Jan                     Tony Wong                    1           09:49 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Hello Tony Wong , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:50 PM, 30th Jan                     Tony Wong                    1           09:50 PM, 30th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           09:50 PM, 30th Jan                     Tony Wong                    9412367979           09:50 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP012923001214    You can also easily track your order from My Account > Order History.             09:50 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:50 PM, 30th Jan                     Tony Wong                    3           09:51 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Hi Tony Wong , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            09:51 PM, 30th Jan                     Tony Wong                    5           09:51 PM, 30th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:51 PM, 30th Jan                     Tony Wong                    my order cancelled 2 times           09:52 PM, 30th Jan                     Tony Wong                    can i pick it up by myself           09:52 PM, 30th Jan                     Tony Wong                    Hi, we missed you! We were unable to deliver your order 9412367979 on 2023-01-29 21:36:00, reason: Future Date Delivery. We'll make another delivery attempt soon. Click to give feedback https://shkrn.app.link/uWS8ERDnZwb Stay Happy!           09:53 PM, 30th Jan                     Tony Wong                    Hi, we missed you! We were unable to deliver your order 9412367979 on 2023-01-30 21:46:04, reason: Future Date Delivery. We'll make another delivery attempt soon. Click to give feedback https://shkrn.app.link/WwVzr0b30wb Stay Happy!           09:53 PM, 30th Jan                   Mohammed                   Hi Tony, Good evening, Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           09:53 PM, 30th Jan                     Tony Wong                    Hi Tawfik           09:53 PM, 30th Jan                     Tony Wong                    Good evening           09:53 PM, 30th Jan                   Mohammed                   Could you please confirm if this is your correct mobile number +971582264858?           09:54 PM, 30th Jan                     Tony Wong                    yes           09:54 PM, 30th Jan                   Mohammed                   We sincerely apologize for any inconvenience caused,           09:54 PM, 30th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           09:54 PM, 30th Jan                     Tony Wong                    Can u deliver to my tomorrow. because tomorrow after we will change our location           09:55 PM, 30th Jan                   Mohammed                   We will do our best ASAP, We appreciate your patience.           09:59 PM, 30th Jan                     Tony Wong                    thank you           09:59 PM, 30th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           10:01 PM, 30th Jan                     Tony Wong                    thats all           10:02 PM, 30th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           10:04 PM, 30th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5645735