Subject: Ticket Assigned - Conversation with Sophia Snyman
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 30 Jan 2023 18:03:44 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sophia Snyman Sophia Snyman                    Good evening           09:47 PM, 30th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            09:47 PM, 30th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:47 PM, 30th Jan                     Sophia Snyman                    1           09:47 PM, 30th Jan                   MAX UAE whatsapp bot                    Hello Sophia Snyman , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:47 PM, 30th Jan                     Sophia Snyman                    1           09:48 PM, 30th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           09:48 PM, 30th Jan                     Sophia Snyman                    9412324264           09:48 PM, 30th Jan                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP012823003792    You can also easily track your order from My Account > Order History.             09:48 PM, 30th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:48 PM, 30th Jan                     Sophia Snyman                    2           09:49 PM, 30th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:49 PM, 30th Jan                     Sophia Snyman                    1           09:49 PM, 30th Jan                   MAX UAE whatsapp bot                   Please enter your email address           09:49 PM, 30th Jan                     Sophia Snyman                    [email-masked]           09:49 PM, 30th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:49 PM, 30th Jan                   Mohammed                   Hi Sophia, Good evening, Thank you for contacting MAX. I'm Tawfik. I will be happy to help you.           09:50 PM, 30th Jan                   Mohammed                   Could you please confirm if this is your correct mobile number +971522882266?           09:50 PM, 30th Jan                     Sophia Snyman                    Hey Tawfik, yes that is my number  My order was suppose to be delivered on Sunday but I have just received another message that it will not be delivered  today? Do you perhaps know what the reason is for this?           09:52 PM, 30th Jan                   Mohammed                   Could you please confirm if this is your correct mobile number +971522882266?           09:54 PM, 30th Jan                     Sophia Snyman                    Yes this is my number           09:54 PM, 30th Jan                   Mohammed                   We sincerely apologize for any inconvenience caused,           09:55 PM, 30th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           09:55 PM, 30th Jan                     Sophia Snyman                    Thank you           09:56 PM, 30th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           09:57 PM, 30th Jan                     Sophia Snyman                    No, thank you           09:58 PM, 30th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with MAX  Have a wonderful day.           10:03 PM, 30th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5645731