Subject: Ticket Assigned - Conversation with Niyaz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Jan 2023 21:31:11 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Niyaz Niyaz                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  niyaz Bot:  Hi niyaz, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412328885 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP012823003831     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0503536308            12:48 AM, 30th Jan                   Mohammed                   Hi Niyaz, Good evening, Thank you for contacting Splash . I'm Tawfik. I will be happy to help you.           12:49 AM, 30th Jan                     Niyaz                    Please stop playing games and let me know the fact.           12:49 AM, 30th Jan                     Niyaz                    will i receive my order today           12:50 AM, 30th Jan                     Niyaz                    since morning i was being told that i will receive it on the 29th Jan itself.           12:51 AM, 30th Jan                     Niyaz                    all the customer service promised me the same.           12:51 AM, 30th Jan                   Mohammed                   Please allow me a moment to check this for you.           12:52 AM, 30th Jan                   Mohammed                   Could you please confirm if this is your correct mobile number +971557822792?           12:52 AM, 30th Jan                     Niyaz                    yes this is my number as well           12:53 AM, 30th Jan                   Mohammed                   We sincerely apologize for any inconvenience caused to you.           12:53 AM, 30th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           12:53 AM, 30th Jan                     Niyaz                    this is wahat is being said through out today           12:54 AM, 30th Jan                   Mohammed                   We will do our best to sort this out and deliver your order soon enough           12:56 AM, 30th Jan                   Mohammed                   We appreciate your patience.           12:56 AM, 30th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           12:57 AM, 30th Jan                     Niyaz                    will i receive it now..??           12:58 AM, 30th Jan                   Mohammed                   You will be contacted by tomorrow           12:59 AM, 30th Jan                     Niyaz                    then qhy did you mention online that it will be delivered on 29th           12:59 AM, 30th Jan                     Niyaz                    do not make promise that you cannot keep           12:59 AM, 30th Jan                     Niyaz                    i would have chosen to pick up from the store today but because your customer service promised on 29th, i chose delivery           01:00 AM, 30th Jan                     Niyaz                    i need compensation for such false promises           01:01 AM, 30th Jan                     Niyaz                    since morning all the customer service promised and sent special messages that to deliver on 29th itself           01:02 AM, 30th Jan                     Niyaz                    my first call was at around 9am           01:02 AM, 30th Jan                     Niyaz                    since then i called many times and all promised same day itself           01:03 AM, 30th Jan                     Niyaz                    i am supposed to travel in an hours time..           01:03 AM, 30th Jan                     Niyaz                    because of your false promise, i have to travel without my new clothes..           01:04 AM, 30th Jan                     Niyaz                    i need to be compensated           01:04 AM, 30th Jan                     Niyaz                    u have wasted all my time and energy since morning waiting waiting and waiting           01:05 AM, 30th Jan                     Niyaz                    i am ready to even wait for an gour more           01:05 AM, 30th Jan                     Niyaz                    hour*           01:05 AM, 30th Jan                     Niyaz                    is there anything you can do about the delivery           01:05 AM, 30th Jan                     Niyaz                    hello Mr. Tawfeek           01:06 AM, 30th Jan                     Niyaz                    are you not answering on purpose..           01:06 AM, 30th Jan                   Mohammed                   We understand that this would be really frustrating for you, as you haven't received any update for your concern. Please consider this as a rare instance, rest assured our team is working on your issue, and will get back to you as soon as possible.           01:06 AM, 30th Jan                     Niyaz                    sorry that is not enough..           01:06 AM, 30th Jan                     Niyaz                    if your team have given me the actual fact atleast by 10pm, i could have atleast gone to the store and got new clothes           01:07 AM, 30th Jan                     Niyaz                    even at 10:45 pm, ur team promised that it will be delivered today itself and to please wait, like a fool i kept waiting           01:09 AM, 30th Jan                     Niyaz                    if you people had made an actual attempt to call the delivery team and confirmed, you could have avoided such situation.           01:10 AM, 30th Jan                   Mohammed                   We sincerely apologize for any inconvenience caused however, the complaint has been already raised under the ticket number 5641309           01:10 AM, 30th Jan                   Mohammed                   We request you to please allow us some time so we can work on this and do the needful.           01:10 AM, 30th Jan                     Niyaz                    how am i going to be compensated..??           01:10 AM, 30th Jan                     Niyaz                    how much time..??           01:10 AM, 30th Jan                     Niyaz                    what is the process to cancel the items.??           01:11 AM, 30th Jan                     Niyaz                    this should be the last time I am going to trust your team in making promises..           01:12 AM, 30th Jan                     Niyaz                    I was desperate and waited like the whooooooole day           01:12 AM, 30th Jan                     Niyaz                    if you had taken some initiative to give priority to this situation sincerely, I would have happily travelled           01:13 AM, 30th Jan                     Niyaz                    you or your team           01:13 AM, 30th Jan                     Niyaz                    I need a solution now..           01:14 AM, 30th Jan                     Niyaz                    i need to know when will I get my items..           01:14 AM, 30th Jan                     Niyaz                    what time will i get the items..??           01:16 AM, 30th Jan                   Mohammed                   You will be contacted by tomorrow, We appreciate your patience.           01:17 AM, 30th Jan                     Niyaz                    time pkease           01:18 AM, 30th Jan                     Niyaz                    and I also expect you to compensate as well           01:19 AM, 30th Jan                   Mohammed                   The time will be arranged by our concerned team           01:19 AM, 30th Jan                     Niyaz                    for all the fake promises made           01:19 AM, 30th Jan                     Niyaz                    please do not fool me again           01:19 AM, 30th Jan                     Niyaz                    i need the delivery first thing in the morning           01:20 AM, 30th Jan                     Niyaz                    what time does your delivery starts..??           01:20 AM, 30th Jan                   Mohammed                   Don't worry, we will sort this out ASAP           01:20 AM, 30th Jan                   Mohammed                   The delivery frame is from 9am till 11pm           01:20 AM, 30th Jan                     Niyaz                    what do you thing will happen tomorrow           01:21 AM, 30th Jan                     Niyaz                    How do I get in touch with your supervisor or manager...??           01:22 AM, 30th Jan                     Niyaz                    will somebody call me tomorrow..??           01:23 AM, 30th Jan                     Niyaz                    or will they be delivered directly??           01:24 AM, 30th Jan                     Niyaz                    anybody can receive the item on my behalf??           01:25 AM, 30th Jan                     Niyaz                    hellooo           01:26 AM, 30th Jan                   Mohammed                   We will get back to you via your email address [email-masked] and our team will contact you on your phone number           01:28 AM, 30th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           01:29 AM, 30th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Splash  Have a wonderful day.           01:30 AM, 30th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5641642