Subject: Ticket Assigned - Conversation with Omer
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 29 Jan 2023 17:39:37 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Omer Omer                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi omer, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412162899 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC012723001997     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:27 PM, 29th Jan                   Mohammed                   Hi Omer , Good evening, Thank you for contacting MAX. I'm Tawfik. I will be happy to help you.           09:29 PM, 29th Jan                   Mohammed                   Could you please confirm if this is your correct mobile number +971525223883?           09:31 PM, 29th Jan                     Omer                    Yes           09:32 PM, 29th Jan                     Omer                    The courier had called and said I will bring the parcel but he didn’t           09:32 PM, 29th Jan                   Mohammed                   We sincerely apologize for any inconvenience caused,           09:34 PM, 29th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           09:34 PM, 29th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           09:36 PM, 29th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with MAX  Have a wonderful day.           09:39 PM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5641123