Subject: Ticket Assigned - Conversation with Elgin
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 29 Jan 2023 17:35:21 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Elgin Elgin                    It’s showing out for delivery and received the test message as well, but till now I didn’t get the product delivery           09:21 PM, 29th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            09:21 PM, 29th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:21 PM, 29th Jan                     Elgin                    1           09:21 PM, 29th Jan                   MAX UAE whatsapp bot                    Hello Elgin , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:21 PM, 29th Jan                     Elgin                    1           09:21 PM, 29th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           09:22 PM, 29th Jan                     Elgin                    9412406386           09:23 PM, 29th Jan                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP012923001887    You can also easily track your order from My Account > Order History.             09:23 PM, 29th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:23 PM, 29th Jan                     Elgin                    2           09:23 PM, 29th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:23 PM, 29th Jan                     Elgin                    1           09:23 PM, 29th Jan                   MAX UAE whatsapp bot                   Please enter your email address           09:23 PM, 29th Jan                     Elgin                    [email-masked]           09:24 PM, 29th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:24 PM, 29th Jan                   Mohammed                   Hi Elgin, Good evening, Thank you for contacting MAX. I'm Tawfik. I will be happy to help you.           09:26 PM, 29th Jan                     Elgin                    It’s showing out for delivery and received the test message as well, but till now I didn’t get the product delivery           09:28 PM, 29th Jan                   Mohammed                   Could you please confirm if this is your correct mobile number +971502091153?           09:28 PM, 29th Jan                     Elgin                    Yes           09:28 PM, 29th Jan                   Mohammed                   We sincerely apologize for any inconvenience caused,           09:29 PM, 29th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           09:29 PM, 29th Jan                     Elgin                    Look forward to hearing back from you soon           09:30 PM, 29th Jan                   Mohammed                   We will do our best soon enough           09:32 PM, 29th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           09:32 PM, 29th Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with MAX  Have a wonderful day.           09:34 PM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5641108