Subject: Ticket Assigned - Conversation with Sharol Linson
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 18:10:29 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sharol Linson Sharol Linson                    This is the message I received just now. But nobody contacted me..... This is not acceptable sending messages without contacting the customer.           09:46 PM, 26th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:46 PM, 26th Jan                    Centrepoint KW whatsapp bot                    Hello Sharol Linson , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:46 PM, 26th Jan                     Sharol Linson                    1           09:47 PM, 26th Jan                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           09:47 PM, 26th Jan                     Sharol Linson                    8411906705           09:47 PM, 26th Jan                    Centrepoint KW whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0125230004147    You can also easily track your order from My Account > Order History.             09:47 PM, 26th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:47 PM, 26th Jan                     Sharol Linson                             09:47 PM, 26th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:47 PM, 26th Jan                     Sharol Linson                    2           09:48 PM, 26th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:48 PM, 26th Jan                     Sharol Linson                    1           09:48 PM, 26th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           09:48 PM, 26th Jan                     Sharol Linson                    [email-masked]           09:48 PM, 26th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:48 PM, 26th Jan                   Mohammed                   Hi Sharol, Good evening, Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           09:49 PM, 26th Jan                     Sharol Linson                    Good evening           09:49 PM, 26th Jan                     Sharol Linson                    I got message telling that you can't able to deliver the order due to no customer response. But nobody contacted me. Tracking shows unable to deliver and time mentioned 9.44pm. Now time is 8.55pm only. How can you generate false messages?           09:52 PM, 26th Jan                     Sharol Linson                    From morning I am available in the home to receive the order and need it today itself.  Do the needful           09:53 PM, 26th Jan                     Sharol Linson                             09:54 PM, 26th Jan                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:54 PM, 26th Jan                   Mohammed                   Could you please confirm if this is your correct mobile number +96555205900?           09:55 PM, 26th Jan                     Sharol Linson                    Yes           09:55 PM, 26th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           09:57 PM, 26th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           09:59 PM, 26th Jan                     Sharol Linson                    If you not deliver today I will cancel my order.Tomorrw I will complaint to the respective department.           09:59 PM, 26th Jan                   Mohammed                   We will do our best soon enough, We appreciate your patience.           10:04 PM, 26th Jan                     Sharol Linson                    What you mean by soon? I need my order today.           10:05 PM, 26th Jan                   Mohammed                   We request you to please allow us some time so we can work on this and do the needful.           10:06 PM, 26th Jan                     Sharol Linson                    OK. Will see           10:07 PM, 26th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           10:08 PM, 26th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           10:10 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5630853