Subject: Ticket Assigned - Conversation with محمد العجمي
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 20:46:53 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with محمد العجمي محمد العجمي                    Good day, I purchased baby items (see below) and the delivery date was 17 January 2023 but until today i didn’t receive any items and no one called from your side!!. I need the items to be delivered ASAP.           12:31 AM, 20th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:31 AM, 20th Jan                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            12:31 AM, 20th Jan                     محمد العجمي                    1           12:31 AM, 20th Jan                    Centrepoint KW whatsapp bot                    Hello محمد العجمي , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:31 AM, 20th Jan                     محمد العجمي                    Order status           12:31 AM, 20th Jan                    Centrepoint KW whatsapp bot                    Hi محمد العجمي , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?Reset Your password  6. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            12:31 AM, 20th Jan                     محمد العجمي                    1           12:32 AM, 20th Jan                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           12:32 AM, 20th Jan                     محمد العجمي                    8410488067           12:32 AM, 20th Jan                    Centrepoint KW whatsapp bot                    ? Congrats, your order is Placed   Your estimated delivery date is 15/01/2023    seems your order placed as guest, for cancellation please call 18-00-871   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.            12:32 AM, 20th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:32 AM, 20th Jan                     محمد العجمي                    2           12:33 AM, 20th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:33 AM, 20th Jan                     محمد العجمي                    1           12:33 AM, 20th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           12:33 AM, 20th Jan                     محمد العجمي                    [email-masked]           12:34 AM, 20th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:34 AM, 20th Jan                   Mohammed                   Hi Mohammed , Good evening, Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           12:35 AM, 20th Jan                     محمد العجمي                    Hi Please check my order?           12:36 AM, 20th Jan                     محمد العجمي                    Delivery status?           12:36 AM, 20th Jan                   Mohammed                   Please allow me a moment to check this for you.           12:37 AM, 20th Jan                     محمد العجمي                    Ok           12:37 AM, 20th Jan                     محمد العجمي                    Order # 8410488067           12:37 AM, 20th Jan                   Mohammed                   Could you please confirm if this is your correct mobile number +96567070571?           12:38 AM, 20th Jan                     محمد العجمي                    Yes           12:38 AM, 20th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           12:39 AM, 20th Jan                     محمد العجمي                    Fine but I need date and time of delivery please           12:40 AM, 20th Jan                     محمد العجمي                    I prefer this coming Saturday.           12:40 AM, 20th Jan                     محمد العجمي                    Or tomorrow if possible           12:40 AM, 20th Jan                   Mohammed                   We will do our best soon enough           12:42 AM, 20th Jan                     محمد العجمي                    I hope so. Thank You           12:42 AM, 20th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           12:43 AM, 20th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           12:46 AM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5607829