Subject: Ticket Assigned - Conversation with Farwa Ranjha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 18:57:27 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Farwa Ranjha Farwa Ranjha                    Hey           10:48 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:48 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Hello Farwa Ranjha , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:48 PM, 19th Jan                     Farwa Ranjha                    2           10:48 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            10:48 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:48 PM, 19th Jan                     Farwa Ranjha                    2           10:48 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:48 PM, 19th Jan                     Farwa Ranjha                    1           10:48 PM, 19th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:48 PM, 19th Jan                     Farwa Ranjha                    [email-masked]           10:48 PM, 19th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:48 PM, 19th Jan                     Farwa Ranjha                    https://www.centrepointstores.com/ae/en/p/162549316           10:48 PM, 19th Jan                     Farwa Ranjha                    I am trying to order this product for 101           10:49 PM, 19th Jan                     Farwa Ranjha                    Every time I go to checkout price increases to 315           10:49 PM, 19th Jan                   Mohammed                   Hi Farwa , Good evening, Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           10:49 PM, 19th Jan                   Mohammed                   Please allow me a moment to check this for you.           10:49 PM, 19th Jan                     Farwa Ranjha                    Thanks           10:49 PM, 19th Jan                   Mohammed                   Thank you for allowing me the time to check. I appreciate your patience.           10:51 PM, 19th Jan                   Mohammed                   We sincerely apologize for any inconvenience caused,           10:51 PM, 19th Jan                     Farwa Ranjha                    Sure           10:52 PM, 19th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our TECH team to check on this and fix it ASAP           10:52 PM, 19th Jan                     Farwa Ranjha                             10:52 PM, 19th Jan                     Farwa Ranjha                    I want to place both these orders           10:52 PM, 19th Jan                     Farwa Ranjha                    I don’t want prices to change by the time the tech team fixes it           10:53 PM, 19th Jan                     Farwa Ranjha                    Is there any way I can place the order through here           10:53 PM, 19th Jan                     Farwa Ranjha                    ?           10:53 PM, 19th Jan                   Mohammed                   We will get back to you via your email address soon enough to update you           10:55 PM, 19th Jan                     Farwa Ranjha                    Sounds good           10:55 PM, 19th Jan                     Farwa Ranjha                    Thanks           10:55 PM, 19th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           10:56 PM, 19th Jan                     Farwa Ranjha                    That’s it           10:56 PM, 19th Jan                     Farwa Ranjha                    Thanks           10:56 PM, 19th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           10:57 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5607652