Subject: Ticket Assigned - Conversation with Lilian Rafeh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 18:37:04 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Lilian Rafeh Lilian Rafeh                    Hello           10:24 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:24 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:24 PM, 19th Jan                     Lilian Rafeh                    1           10:24 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Hello Lilian Rafeh , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:24 PM, 19th Jan                     Lilian Rafeh                    1           10:25 PM, 19th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           10:25 PM, 19th Jan                     Lilian Rafeh                    9411125113           10:25 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011923001561    You can also easily track your order from My Account > Order History.             10:25 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:25 PM, 19th Jan                     Lilian Rafeh                    2           10:26 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:26 PM, 19th Jan                     Lilian Rafeh                    Yes           10:26 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:26 PM, 19th Jan                     Lilian Rafeh                    1           10:26 PM, 19th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:26 PM, 19th Jan                     Lilian Rafeh                    [email-masked]           10:26 PM, 19th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:26 PM, 19th Jan                   Mohammed                   Hi Lilian , Good evening, Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           10:28 PM, 19th Jan                     Lilian Rafeh                    Hello tawlik           10:28 PM, 19th Jan                     Lilian Rafeh                    Please my order suppose to be delivered today           10:28 PM, 19th Jan                     Lilian Rafeh                    And I received a message that they missed the delivery it is postponed           10:28 PM, 19th Jan                     Lilian Rafeh                    And I need the order tomorrow urgent           10:29 PM, 19th Jan                   Mohammed                   Please allow me a moment to check this for you.           10:29 PM, 19th Jan                     Lilian Rafeh                    Thanks           10:29 PM, 19th Jan                   Mohammed                   Could you please confirm if this is your correct mobile number +971588940738?           10:30 PM, 19th Jan                     Lilian Rafeh                    Yes           10:30 PM, 19th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           10:30 PM, 19th Jan                     Lilian Rafeh                    Thank you           10:31 PM, 19th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           10:31 PM, 19th Jan                     Lilian Rafeh                    Thank you hope they will deliver tomorrow           10:32 PM, 19th Jan                   Mohammed                   We will do our best to deliver your order soon enough, We appreciate your patience.           10:34 PM, 19th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           10:36 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5607614