Subject: Ticket Assigned - Conversation with N
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 18:09:30 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with N N                    I still didn’t get my order           09:58 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:58 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Hello N , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:58 PM, 17th Jan                     N                    1           09:58 PM, 17th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           09:58 PM, 17th Jan                     N                    9410665353           09:58 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011623000955    You can also easily track your order from My Account > Order History.             09:59 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:59 PM, 17th Jan                     N                    2           09:59 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:59 PM, 17th Jan                     N                    1           09:59 PM, 17th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           09:59 PM, 17th Jan                     N                    [email-masked]           09:59 PM, 17th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:59 PM, 17th Jan                     N                    I still didn’t get my order. And the delivery is again canceled without any reason!           10:00 PM, 17th Jan                   Mohammed                   Dear customer , Good evening, Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           10:00 PM, 17th Jan                     N                    This is not acceptable at all           10:00 PM, 17th Jan                     N                    Also I have a return request no one also contacted me!           10:01 PM, 17th Jan                     N                    Can someone take action or please let me know how can I make a complaint?           10:01 PM, 17th Jan                   Mohammed                   Please allow me a moment to check this for you.           10:02 PM, 17th Jan                   Mohammed                   Could you please confirm if this is your correct mobile number +971555555175?           10:02 PM, 17th Jan                     N                    Yes this is my number           10:02 PM, 17th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           10:03 PM, 17th Jan                     N                    Ok please escalate the matter because this is not convenient at all           10:04 PM, 17th Jan                   Mohammed                   We will do our best to deliver your order to you soon enough, We appreciate your patience.           10:06 PM, 17th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           10:07 PM, 17th Jan                     N                    No thank you           10:08 PM, 17th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           10:09 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5600002