Subject: Ticket Assigned - Conversation with Nabeel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 17:48:43 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nabeel Nabeel                    Order no 8410508927 have to be delivered today Still not received?????           09:34 PM, 17th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:34 PM, 17th Jan                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:34 PM, 17th Jan                     Nabeel                    1           09:34 PM, 17th Jan                    Centrepoint KW whatsapp bot                    Hello Nabeel , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:34 PM, 17th Jan                     Nabeel                    1           09:35 PM, 17th Jan                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           09:35 PM, 17th Jan                     Nabeel                    841050892           09:35 PM, 17th Jan                    Centrepoint KW whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           09:35 PM, 17th Jan                    Centrepoint KW whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            09:35 PM, 17th Jan                     Nabeel                    1           09:35 PM, 17th Jan                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           09:35 PM, 17th Jan                     Nabeel                    841050892           09:35 PM, 17th Jan                    Centrepoint KW whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           09:35 PM, 17th Jan                    Centrepoint KW whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            09:36 PM, 17th Jan                     Nabeel                    1           09:36 PM, 17th Jan                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           09:36 PM, 17th Jan                     Nabeel                    8410508927           09:36 PM, 17th Jan                    Centrepoint KW whatsapp bot                    ? Congrats, your order is Placed   Your estimated delivery date is 15/01/2023    seems your order placed as guest, for cancellation please call 18-00-871   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.            09:36 PM, 17th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:36 PM, 17th Jan                     Nabeel                    2           09:37 PM, 17th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:37 PM, 17th Jan                     Nabeel                    1           09:37 PM, 17th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           09:37 PM, 17th Jan                     Nabeel                    [email-masked]           09:37 PM, 17th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:37 PM, 17th Jan                   Mohammed                   Hi Nabeel , Good evening, Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           09:38 PM, 17th Jan                     Nabeel                    Order no 8410508927           09:39 PM, 17th Jan                     Nabeel                    Status??           09:39 PM, 17th Jan                     Nabeel                    ???           09:39 PM, 17th Jan                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:39 PM, 17th Jan                   Mohammed                   Thank you for allowing me the time to check. I appreciate your patience.           09:40 PM, 17th Jan                   Mohammed                   Could you please confirm if this is your correct mobile number +96560931859?           09:41 PM, 17th Jan                     Nabeel                    Yes           09:41 PM, 17th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           09:42 PM, 17th Jan                     Nabeel                    Delivery status???           09:42 PM, 17th Jan                     Nabeel                    Waste be           09:43 PM, 17th Jan                     Nabeel                    Was to be delivered today           09:43 PM, 17th Jan                   Mohammed                   We will check with our team and get back to you soon enough, We appreciate your patience.           09:43 PM, 17th Jan                     Nabeel                    Waiting for reply???           09:44 PM, 17th Jan                   Mohammed                   We sincerely apologize for any inconvenience caused however, We will escalate the issue and get back to you via your email address [email-masked]           09:45 PM, 17th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           09:46 PM, 17th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           09:48 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5599926