Subject: Ticket Assigned - Conversation with Pia
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 16:48:10 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Pia Pia                    Hi           08:27 PM, 17th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            08:27 PM, 17th Jan                   MAX UAE whatsapp bot                    Hello Pia , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:27 PM, 17th Jan                     Pia                    3           08:27 PM, 17th Jan                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            08:27 PM, 17th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:27 PM, 17th Jan                     Pia                    2           08:28 PM, 17th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:28 PM, 17th Jan                     Pia                    1           08:28 PM, 17th Jan                   MAX UAE whatsapp bot                   Please enter your email address           08:28 PM, 17th Jan                     Pia                    [email-masked]           08:28 PM, 17th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:28 PM, 17th Jan                   Mohammed                   Hi Pia , Good evening, Thank you for contacting MAX. I'm Tawfik. I will be happy to help you.           08:30 PM, 17th Jan                     Pia                    Hello Tawfik           08:30 PM, 17th Jan                     Pia                    Can u update me on my return status           08:30 PM, 17th Jan                     Pia                    I had created a ticket on sunday           08:30 PM, 17th Jan                   Mohammed                   Could you please share your order number so that I can assist you further?           08:35 PM, 17th Jan                     Pia                    It's a mix of 2 ordera           08:37 PM, 17th Jan                     Pia                             08:37 PM, 17th Jan                     Pia                             08:37 PM, 17th Jan                     Pia                    These ones were returned but not showing as returned on the app and not refunded yet           08:38 PM, 17th Jan                     Pia                    The amt for these 2 items is wrongly refunded it should be 131, and refunded amount is only 114           08:39 PM, 17th Jan                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:41 PM, 17th Jan                   Mohammed                   Could you please confirm how many items have you returned?           08:43 PM, 17th Jan                     Pia                    6           08:43 PM, 17th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to check on this and get back to you ASAP           08:45 PM, 17th Jan                     Pia                    Ok           08:45 PM, 17th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           08:47 PM, 17th Jan                     Pia                    That's it           08:47 PM, 17th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with MAX  Have a wonderful day.           08:47 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5599729