Subject: Ticket Assigned - Conversation with Muhammad Abdul Basit
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 19:46:33 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Muhammad Abdul Basit Muhammad Abdul Basit                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  muhammad abdul basit Bot:  Hi muhammad abdul basit, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9410127142 Bot:    Congrats! Your order is successfully placed.?    Your estimated collection date is 16/01/2023    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0525074665            11:37 PM, 16th Jan                   Mohammed                   Hi Muhammad , Good evening, Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           11:39 PM, 16th Jan                     Muhammad Abdul Basit                    Yes tawfik how are you.           11:40 PM, 16th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to make your order ready in the store ASAP           11:40 PM, 16th Jan                     Muhammad Abdul Basit                    I have placed one order which I selected to collect from store, it is stil as 'order placed' status, no further movement.           11:41 PM, 16th Jan                   Mohammed                   I'm fine, thanks for asking and hope the same to you           11:41 PM, 16th Jan                   Mohammed                   We sincerely apologize for any inconvenience caused,           11:41 PM, 16th Jan                   Mohammed                   We will check with the store and get back to you soon enough, We appreciate your patience.           11:42 PM, 16th Jan                     Muhammad Abdul Basit                    Thank you..looking forward to get the order ASAP.           11:42 PM, 16th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           11:43 PM, 16th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           11:46 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5596071