Subject: Ticket Assigned - Conversation with Candy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 17:41:29 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Candy Candy                    Hi           09:27 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:27 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:27 PM, 16th Jan                     Candy                    1           09:27 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Hello Candy , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:27 PM, 16th Jan                     Candy                    I want change my password           09:27 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Hi Candy , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            09:27 PM, 16th Jan                     Candy                    5           09:28 PM, 16th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:28 PM, 16th Jan                     Candy                    I want change my password           09:29 PM, 16th Jan                     Candy                    Because I forgot my password           09:29 PM, 16th Jan                   Mohammed                   Hi Candy , Good evening, Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           09:29 PM, 16th Jan                     Candy                    Try to send me the mail for changing new password for account           09:30 PM, 16th Jan                   Mohammed                   We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window. 2. Enter your registered email address (in small letters). 3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received. 4. Click on the password reset link and change your password. 5. You can login now with your new password           09:30 PM, 16th Jan                     Candy                    I’m trying this since yesterday but I’m not receiving any mail           09:31 PM, 16th Jan                     Candy                    And any link to my mail           09:32 PM, 16th Jan                     Candy                    Can u send me the mail now           09:32 PM, 16th Jan                   Mohammed                   Please provide us with the following details so that we can forward it for further assistance:   1. Screenshot Of The Issue(If Possible) 2. platform from which you tried to reset the password 3. Registered email address 4. Country of access           09:34 PM, 16th Jan                     Candy                    I try from Centrepoint app           09:35 PM, 16th Jan                     Candy                    [email-masked]           09:35 PM, 16th Jan                     Candy                    UAE           09:35 PM, 16th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:36 PM, 16th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           09:37 PM, 16th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           09:41 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5595689