Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 17:14:58 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I forgot my password and have not received a reset email. What can I do?           09:02 PM, 16th Jan                   Mohammed                   Dear customer , Good evening, Thank you for contacting Home centre. I'm Tawfik. I will be happy to help you.           09:03 PM, 16th Jan                   Mohammed                   We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window. 2. Enter your registered email address (in small letters). 3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received. 4. Click on the password reset link and change your password. 5. You can login now with your new password           09:04 PM, 16th Jan                     User                    I have repeatedly tried these steps for 2 days now.           09:05 PM, 16th Jan                     User                    It is not working           09:05 PM, 16th Jan                   Mohammed                   lease provide us with the following details so that we can forward it for further assistance:  1. Screenshot Of The Issue(If Possible) 2. platform from which you tried to reset the password 3. Registered email address 4. Country of access           09:07 PM, 16th Jan                     User                    Home Centre Kuwait app and website, emails is [email-masked], country of access is Kuwait           09:09 PM, 16th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:11 PM, 16th Jan                     User                    Thank you           09:12 PM, 16th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           09:12 PM, 16th Jan                     User                    That's all for now           09:13 PM, 16th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Home centre  Have a wonderful day.           09:14 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5595598