Subject: Ticket Assigned - Conversation with Deepanshi Malik
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Jan 2023 22:13:29 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Deepanshi  Malik Deepanshi  Malik                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi deepanshi  malik, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9410117545 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011223001652     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0585163932            02:00 AM, 15th Jan                     Deepanshi  Malik                    Welcome           02:00 AM, 15th Jan                     Deepanshi  Malik                    ?           02:01 AM, 15th Jan                     Deepanshi  Malik                    How much time??           02:02 AM, 15th Jan                     Deepanshi  Malik                    I am waiting           02:02 AM, 15th Jan                   Mohammed                   Hi Deepanshi , Good evening, Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           02:03 AM, 15th Jan                     Deepanshi  Malik                    Hi           02:03 AM, 15th Jan                     Deepanshi  Malik                    9410117545           02:03 AM, 15th Jan                     Deepanshi  Malik                    Order no.           02:03 AM, 15th Jan                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:03 AM, 15th Jan                     Deepanshi  Malik                    Everyday i am getting message it is out of delivery           02:03 AM, 15th Jan                     Deepanshi  Malik                    But not delivering           02:03 AM, 15th Jan                     Deepanshi  Malik                    I am           02:04 AM, 15th Jan                     Deepanshi  Malik                    Getting message unable to deliver           02:04 AM, 15th Jan                     Deepanshi  Malik                    I did not recieve any call from the courier guy           02:04 AM, 15th Jan                   Mohammed                   Could you please confirm if this is your correct mobile number +971585163932?           02:04 AM, 15th Jan                     Deepanshi  Malik                    I am waiting  everyday           02:04 AM, 15th Jan                     Deepanshi  Malik                    Yea           02:04 AM, 15th Jan                     Deepanshi  Malik                    I cannot sit home everyday waiting for this order! Everyday i am getting message it is out for delivery and then i get another message unable to deliver           02:05 AM, 15th Jan                   Mohammed                   We sincerely apologize for any inconvenience caused,           02:05 AM, 15th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           02:06 AM, 15th Jan                     Deepanshi  Malik                    Please deliver it by today it is urgent gift for someone           02:06 AM, 15th Jan                     Deepanshi  Malik                    Thankyou           02:06 AM, 15th Jan                   Mohammed                   We will do our best to deliver your order to you soon enough           02:08 AM, 15th Jan                     Deepanshi  Malik                    Thankyou Mr Mohammed. Appreciate your help!           02:08 AM, 15th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           02:09 AM, 15th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           02:13 AM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5588129